<br>Kevin,<br><br>Thanks for the reply. Let me try to me a little more forthcoming on the info.<br>We have set up our RT session to use LDAP, and to NOT auto create.<br>We had a ticket where the owner did a "reply" and added an outside email address to the "Cc".<br>
This 'outside' person replied to the ticket and was getting <MAILER DAEMON> about every hour on the hours or so.<br>We bounced the RT session and that stopped it.<br>From what I understand, our mailserver is 'polled' by RT to get any new email sent and pulls it into RT-mailgate. There it tries to do whatever and is kicked out due to either LDAP or privileges. All this sounds good so far. From that point, I'm trying to figure out if it is sending itself a copy of that rejection and causing a loop. We don't use "ParseCc's" so we didn't set the Regexp in our settings. I'm going to try that and see if that stops the loop from happening.<br>
That's all I can figure at the moment.<br>My questions was oriented around rt-mailgate in hopes of finding out of it had some sort of re-generative <MAILER DAEMON> of retry for a number of times or something that I could set to make it happen only once.<br>
<br>I'm thinking the REGexp setting will resolve the problem.<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Fri, Aug 6, 2010 at 12:36 PM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div><div></div><div class="h5">On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote:<br>
> We've had a particular situation come up a couple times now where someone "outside" our<br>
> approved (LDAP) organization, was added as an 'other' Cc to a reply email from RT. That person<br>
> then tried to do a reply back (into RT) and RT kicked it out, as it should have. However, it<br>
> seems RT is continuing to send the error message over and over (days). Is there a "for how<br>
> long" or a "X times" setting in rt-mailgate we can modify to stop this endless error message?<br>
<br>
</div></div>Kenn<br>
<br>
You've not really provided a lot to go on. Is the original mail still<br>
in a postfix queue and being retried because rt-mailgate returns a<br>
TEMPFAIL error or something else? Without some actual data it is<br>
hard.<br>
<font color="#888888"><br>
-kevin<br>
</font><br><br>
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