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<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010>Mike,</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT color=#0000ff><SPAN class=920392923-09082010><FONT
face=Arial><FONT size=2>I can telnet to the AD server and I am able to connect
to the AD server through an LDAP browser. The browser I happen to be
using is jxplorer. I found that Jxplorer requires the user DN to be
the full first and last name of the user rather than only the logon name and the
'ou' component must be included in the field named
'base'. Since that nomenclature works in the LDAP browser,
I modified RT_SiteConfig.pm to match, as
follows,</FONT></FONT></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010>Was</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face="Courier New"><SPAN
class=920392923-09082010><SPAN class=920392923-09082010>'user' =>
'cn=UserLogonName, ou=XXXXXX, dc=XXXXXX, dc=XXXXXX',</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face="Courier New"><SPAN
class=920392923-09082010>'base' => 'dc=XXXXXX,
dc=XXXXXX',</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face="Courier New"><SPAN
class=920392923-09082010>'group' => 'cn=XXXXXX, ou=XXXXXX, dc=XXXXXX,
dc=XXXXXX',</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face="Courier New"><SPAN
class=920392923-09082010></SPAN></FONT> </DIV></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010>Is now</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face="Courier New"><SPAN
class=920392923-09082010><SPAN class=920392923-09082010>'user' =>
'cn=FullNameOfUserSameAsUsedInJxplorer, dc=XXXXXX,
dc=XXXXXX',</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face="Courier New"><SPAN
class=920392923-09082010>'base' => 'ou=XXXXXX, dc=XXXXXX,
dc=XXXXXX',</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face="Courier New"><SPAN
class=920392923-09082010><SPAN class=920392923-09082010>'group' =>
'cn=XXXXXX, ou=XXXXXX, dc=XXXXXX, dc=XXXXXX',</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face="Courier New"><SPAN
class=920392923-09082010></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2><SPAN
class=920392923-09082010><FONT face=Arial>I also uncommented the 'ssl_version'
line as you suggested. However, in spite of all these changes I'm
still not able to bind -- <FONT
color=#000000><STRONG>"</STRONG><STRONG>Can't bind:
LDAP_INVALID_CREDENTIALS</STRONG> 49" </FONT><FONT color=#0000ff>-- when I
attempt to login to RT with either a simple network username and password
or the full form username and password. I've tried logging in with the
same account specified as my LDAP bind account and as various other domain
accounts, each with the same result. I think my next step is
to contact the author of the ExternalAuth extension to see if the
directives and attributes that ExternalAuth adds to RT_SiteConfig.pm are
documented. Already checked the README but did not find a
list.</FONT></FONT></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010>Sincerely,</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010>Gene Evans</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010>IT Administrator</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010>Heapy Engineering</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=920392923-09082010>937-224-0861 x1404</SPAN></FONT></DIV><BR>
<DIV dir=ltr lang=en-us class=OutlookMessageHeader align=left>
<HR tabIndex=-1>
<FONT size=2 face=Tahoma><B>From:</B> Mike Johnson [mailto:mike.johnson@nosm.ca]
<BR><B>Sent:</B> Monday, August 09, 2010 9:02 AM<BR><B>To:</B> Eugene M.
Evans<BR><B>Cc:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B> Re:
[rt-users] RT 3.8 Active Directory integration and single
sign-on<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>Here is your problem,</DIV>
<DIV> </DIV>
<DIV>ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat Aug 7
02:26:51 2010] [debug]: UserExists params:<BR>username: ldap , service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 02:26:51 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj <STRONG>Can't bind:
LDAP_INVALID_CREDENTIALS</STRONG> 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR></DIV>
<DIV>Something is wrong with your config, ExternalAuth cannot bind with your
LDAP, so any ldap calls after that will fail.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Looking at your config, you don't have to comment out the ssl_version, that
may be throwing the argument list off and messing up your bind.</DIV>
<DIV> </DIV>
<DIV>Check to make sure you can connect to your LDAP on port 389, so you know it
isn't a firewall issue(you can telnet XXX.XXX.XXX.XXX 389).</DIV>
<DIV> </DIV>
<DIV>Download an LDAP browser, and make sure the user you are connecting with
works...</DIV>
<DIV> </DIV>
<DIV>Once you fix the problem of your LDAP bind not working, your error logs
should change, ... hopefully everything works for you after that, but if not...
post the new logs and we'll try to help you out!</DIV>
<DIV> </DIV>
<DIV>Good luck!</DIV>
<DIV>Mike.<BR></DIV>
<DIV class=gmail_quote>On Fri, Aug 6, 2010 at 11:00 PM, Eugene M. Evans
<DEFANGHTML_SPAN dir=ltr><<A
href="mailto:EMEvans@heapy.com">EMEvans@heapy.com</A>></DEFANGHTML_SPAN>
wrote:<BR>
<BLOCKQUOTE class=gmail_quote
defanghtml_style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex">
<DIV>
<DIV><FONT size=2 face=Arial><DEFANGHTML_SPAN>I've tried many things today and
still don't have Auth::ExternalAuth working. Could it be because RT's
time is not synched with the Active Directory server? The time RT
reports in its log is hours ahead of the system time on the host. The
system is running NTP and matches the time on the AD server. I don't
know why RT wouldn't be using the system time. The timezone is set
correctly in RT_SiteConfig.pm >>> </DEFANGHTML_SPAN></FONT><FONT
size=2 face=Arial><DEFANGHTML_SPAN>Set($Timezone ,
'US/Eastern');</DEFANGHTML_SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><DEFANGHTML_SPAN></DEFANGHTML_SPAN></FONT></DIV>
<DIV><FONT size=2
face=Arial><DEFANGHTML_SPAN>The</DEFANGHTML_SPAN></FONT><FONT size=2
face=Arial><DEFANGHTML_SPAN> log lines below were all created before 10pm
on Friday, August the 6th. If anyone has any ideas about the time
difference or the inability to log into RT using a valid AD account, I'm all
ears.</DEFANGHTML_SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><DEFANGHTML_SPAN></DEFANGHTML_SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><DEFANGHTML_SPAN><DEFANGHTML_SPAN><FONT size=2
face=Arial>**************************************************************************************</FONT></DEFANGHTML_SPAN></DEFANGHTML_SPAN></FONT></DIV>
<DIV><FONT size=2
face=Arial><DEFANGHTML_SPAN>***
/opt/rt3/var/log/rt.log
***</DEFANGHTML_SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><DEFANGHTML_SPAN><DEFANGHTML_SPAN><FONT size=2
face=Arial>**************************************************************************************</FONT></DEFANGHTML_SPAN></DEFANGHTML_SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><DEFANGHTML_SPAN></DEFANGHTML_SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial>[Sat Aug 7 01:42:51 2010] [debug]:
Reloading RT::User to work around a bug in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 01:42:51 2010] [debug]: Attempting to use external auth service:
Heapy_AD_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 01:42:51 2010] [debug]: Calling UserExists with $username (ldap)
and $service (Heapy_AD_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 01:42:51 2010] [debug]: UserExists params:<BR>username: ldap ,
service: Heapy_AD_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 01:42:51 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR>[Sat
Aug 7 01:42:51 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 01:42:51 2010] [error]: FAILED LOGIN for ldap from 172.16.17.174
(/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug 7 01:43:00
2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and
RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 01:43:00 2010] [debug]: Attempting to use external auth service:
Heapy_AD_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 01:43:00 2010] [debug]: Calling UserExists with $username
(hhadmin) and $service (Heapy_AD_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 01:43:00 2010] [debug]: UserExists params:<BR>username: hhadmin ,
service: Heapy_AD_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 01:43:00 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR>[Sat
Aug 7 01:43:00 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 01:43:00 2010] [error]: FAILED LOGIN for hhadmin from
172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug
7 01:43:08 2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0
and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 01:43:08 2010] [debug]: Attempting to use external auth service:
Heapy_AD_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 01:43:08 2010] [debug]: Calling UserExists with $username
(hhadmin) and $service (Heapy_AD_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 01:43:08 2010] [debug]: UserExists params:<BR>username: hhadmin ,
service: Heapy_AD_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 01:43:08 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR>[Sat
Aug 7 01:43:08 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 01:43:08 2010] [error]: FAILED LOGIN for hhadmin from
172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug
7 01:53:14 2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0
and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 01:53:14 2010] [debug]: Attempting to use external auth service:
Heapy_AD_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 01:53:14 2010] [debug]: SSO Failed and no user to test with.
Nexting
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)<BR>[Sat
Aug 7 01:53:14 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 01:53:20 2010] [debug]: Reloading RT::User to work around a bug in
RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 01:53:20 2010] [debug]: Attempting to use external auth service:
Heapy_AD_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 01:53:20 2010] [debug]: Calling UserExists with $username (ldap)
and $service (Heapy_AD_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 01:53:20 2010] [debug]: UserExists params:<BR>username: ldap ,
service: Heapy_AD_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 01:53:20 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to
dayxchng0.heapy.local
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)<BR>[Sat
Aug 7 01:53:20 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 01:53:20 2010] [error]: FAILED LOGIN for ldap from 172.16.17.174
(/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug 7 02:00:46
2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and
RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:00:46 2010] [debug]: Attempting to use external auth service:
Heapy_AD_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:00:46 2010] [debug]: Calling UserExists with $username (ldap)
and $service (Heapy_AD_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 02:00:46 2010] [debug]: UserExists params:<BR>username: ldap ,
service: Heapy_AD_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 02:00:46 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to
dayxchng0.heapy.local
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)<BR>[Sat
Aug 7 02:00:46 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:00:46 2010] [error]: FAILED LOGIN for ldap from 172.16.17.174
(/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug 7 02:00:51
2010] [debug]: Attempting to use external auth service: Heapy_AD_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:00:51 2010] [debug]: Calling UserExists with $username (ldap)
and $service (Heapy_AD_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 02:00:51 2010] [debug]: UserExists params:<BR>username: ldap ,
service: Heapy_AD_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 02:00:51 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to
dayxchng0.heapy.local
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)<BR>[Sat
Aug 7 02:00:51 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:00:51 2010] [error]: FAILED LOGIN for ldap from 172.16.17.174
(/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug 7 02:01:08
2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and
RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:01:08 2010] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:01:08 2010] [debug]: Calling UserExists with $username (ldap)
and $service (My_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 02:01:08 2010] [debug]: UserExists params:<BR>username: ldap ,
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 02:01:08 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR>[Sat
Aug 7 02:01:08 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:01:08 2010] [error]: FAILED LOGIN for ldap from 172.16.17.174
(/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug 7 02:01:59
2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and
RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:01:59 2010] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:01:59 2010] [debug]: Calling UserExists with $username (ldap)
and $service (My_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 02:01:59 2010] [debug]: UserExists params:<BR>username: ldap ,
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 02:01:59 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR>[Sat
Aug 7 02:01:59 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:01:59 2010] [error]: FAILED LOGIN for ldap from 172.16.17.174
(/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug 7 02:02:02
2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and
RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:02:02 2010] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:02:02 2010] [debug]: Calling UserExists with $username (ldap)
and $service (My_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 02:02:02 2010] [debug]: UserExists params:<BR>username: ldap ,
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 02:02:03 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR>[Sat
Aug 7 02:02:03 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:02:03 2010] [error]: FAILED LOGIN for ldap from 172.16.17.174
(/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug 7 02:02:35
2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and
RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:02:35 2010] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:02:35 2010] [debug]: Calling UserExists with $username (ldap)
and $service (My_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 02:02:35 2010] [debug]: UserExists params:<BR>username: ldap ,
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 02:02:35 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR>[Sat
Aug 7 02:02:35 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:02:35 2010] [error]: FAILED LOGIN for ldap from 172.16.17.174
(/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug 7 02:02:38
2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and
RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:02:38 2010] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:02:38 2010] [debug]: Calling UserExists with $username (ldap)
and $service (My_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 02:02:38 2010] [debug]: UserExists params:<BR>username: ldap ,
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 02:02:38 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR>[Sat
Aug 7 02:02:38 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:02:38 2010] [error]: FAILED LOGIN for ldap from 172.16.17.174
(/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug 7 02:02:55
2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and
RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:02:55 2010] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:02:55 2010] [debug]: SSO Failed and no user to test with.
Nexting
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)<BR>[Sat
Aug 7 02:02:55 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:03:01 2010] [debug]: Reloading RT::User to work around a bug in
RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:03:01 2010] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:03:01 2010] [debug]: Calling UserExists with $username (ldap)
and $service (My_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 02:03:01 2010] [debug]: UserExists params:<BR>username: ldap ,
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 02:03:01 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR>[Sat
Aug 7 02:03:01 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:03:01 2010] [error]: FAILED LOGIN for ldap from 172.16.17.174
(/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug 7 02:04:08
2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and
RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:04:08 2010] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:04:08 2010] [debug]: Calling UserExists with $username
(hhadmin) and $service (My_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 02:04:08 2010] [debug]: UserExists params:<BR>username: hhadmin ,
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 02:04:08 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR>[Sat
Aug 7 02:04:08 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:04:08 2010] [error]: FAILED LOGIN for hhadmin from
172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug
7 02:04:16 2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0
and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:04:16 2010] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:04:16 2010] [debug]: Calling UserExists with $username
(hhadmin) and $service (My_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 02:04:16 2010] [debug]: UserExists params:<BR>username: hhadmin ,
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 02:04:16 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR>[Sat
Aug 7 02:04:16 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:04:16 2010] [error]: FAILED LOGIN for hhadmin from
172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug
7 02:04:28 2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0
and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:04:28 2010] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:04:28 2010] [debug]: Calling UserExists with $username
(emevans) and $service (My_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 02:04:28 2010] [debug]: UserExists params:<BR>username: emevans ,
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 02:04:28 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR>[Sat
Aug 7 02:04:28 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:04:28 2010] [error]: FAILED LOGIN for emevans from
172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug
7 02:08:17 2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0
and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:08:17 2010] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:08:17 2010] [debug]: SSO Failed and no user to test with.
Nexting
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)<BR>[Sat
Aug 7 02:08:17 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:08:22 2010] [debug]: Reloading RT::User to work around a bug in
RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:08:22 2010] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:08:22 2010] [debug]: Calling UserExists with $username (ldap)
and $service (My_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 02:08:22 2010] [debug]: UserExists params:<BR>username: ldap ,
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 02:08:22 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR>[Sat
Aug 7 02:08:22 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:08:22 2010] [error]: FAILED LOGIN for ldap from 172.16.17.174
(/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)<BR>[Sat Aug 7 02:26:43
2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and
RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:26:43 2010] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:26:43 2010] [debug]: SSO Failed and no user to test with.
Nexting
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)<BR>[Sat
Aug 7 02:26:43 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:26:51 2010] [debug]: Reloading RT::User to work around a bug in
RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Sat
Aug 7 02:26:51 2010] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Sat
Aug 7 02:26:51 2010] [debug]: Calling UserExists with $username (ldap)
and $service (My_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Sat
Aug 7 02:26:51 2010] [debug]: UserExists params:<BR>username: ldap ,
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Sat
Aug 7 02:26:51 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)<BR>[Sat
Aug 7 02:26:51 2010] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Sat
Aug 7 02:26:51 2010] [error]: FAILED LOGIN for ldap from 172.16.17.174
(/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial><DEFANGHTML_SPAN><FONT size=2
face=Arial>**************************************************************************************</FONT></DEFANGHTML_SPAN></FONT></DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2
face=Arial>***
/opt/rt3/etc/RT_SiteConfig.pm
***</FONT></DEFANGHTML_SPAN></DIV>
<DIV><DEFANGHTML_SPAN><DEFANGHTML_SPAN><FONT size=2
face=Arial>**************************************************************************************</FONT></DEFANGHTML_SPAN></DEFANGHTML_SPAN></DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial></FONT></DEFANGHTML_SPAN></DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>######################<BR>#
Custom Site Config #<BR>######################</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set($rtname ,
"XXX.XXX.XXX");<BR>Set($Organization ,
"XXX.XXX");<BR>Set($MinimumPasswordLength , "0");<BR>Set($Timezone ,
'US/Eastern');</FONT></DEFANGHTML_SPAN></DIV>
<DIV class=im>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set(@Plugins,
qw(<BR>
RT::Authen::ExternalAuth<BR>
));</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV></DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set($HomepageComponents,
[qw(<BR>
QuickCreate<BR>
Quicksearch<BR>
MyAdminQueues<BR>
MySupportQueues<BR>
MyReminders<BR>
RefreshHomepage<BR>
Dashboards<BR>
)]);</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set($DatabaseType ,
'mysql');<BR>Set($DatabaseHost ,
'localhost');<BR>Set($DatabaseRTHost , 'localhost');<BR>Set($DatabasePort ,
'');<BR>Set($DatabaseUser , 'local');<BR>Set($DatabasePassword ,
'XXXXXXX');<BR>Set($DatabaseName , 'XXXXXX');</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial># OwnerEmail is the account that
will manage RT.<BR># In this case hhadmin. Hhadmin's email is forwarded
to<BR># the email address specified in the Postfix aliases<BR>#
file.<BR>Set($OwnerEmail , 'hhadmin');<BR>Set($LoopsToRTOwner ,
1);</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set($SendmailPath ,
"/usr/lib/sendmail.postfix");<BR>Set($SendmailArguments , "-oi -t -f
support\@hpyhdesk.heapy.local");</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set($MaxAttachmentSize ,
5000000);</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set($RTAddressRegexp ,
'^rt\@hpyhdesk.heapy.local$');<BR>Set($CorrespondAddress , <A
href="mailto:'no-reply@hpyhdesk.heapy.local'"
target=_blank>'no-reply@hpyhdesk.heapy.local'</A>);<BR>Set($CommentAddress ,
<A href="mailto:'no-reply@hpyhdesk.heapy.local'"
target=_blank>'no-reply@hpyhdesk.heapy.local'</A>);</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set($UseFriendlyFromLine ,
1);<BR>Set($FriendlyFromLineFormat , "\"%s\"
<%s>");<BR>Set($UseFriendlyToLine , 1);<BR>Set($FriendlyToLineFormat,
"\"%s Ticket #%s\":;");</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set($NotifyActor,
0);<BR>Set($RecordOutgoingEmail, 1);</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set($WebPath ,
"/ticket");<BR>Set($WebPort , 80);<BR>Set($WebBaseURL , "<A
href="http://hpyhdesk.heapy.local/"
target=_blank>http://hpyhdesk.heapy.local</A>");<BR>Set($WebURL , $WebBaseURL
. $WebPath . "/");</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial># The following two lines
support single sign-on.
<DIV class=im><BR># Tell RT to trust the webserver to handle<BR>#
authentication.<BR></DIV># They are commented out since they are said to
conflict with the ExternalAuth extension.<BR># See <A
href="http://wiki.bestpractical.com/view/ExternalAuth"
target=_blank>http://wiki.bestpractical.com/view/ExternalAuth</A>.
<DIV class=im><BR># Set($WebExternalAuth, 3);<BR># If the webserver hands RT a
user RT is not<BR># familiar with, RT should just go ahead and<BR># create an
account.<BR>#Set($WebExternalAuto, 1);</DIV></FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set($MessageBoxWidth ,
72);<BR>Set($MessageBoxWrap, "HARD");</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set($MaxInlineBody,
13456);<BR>Set($DefaultSummaryRows, 10);</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set($OldestTransactionsFirst,
'1');<BR>Set($ShowTransactionImages, 1);</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set($DateDayBeforeMonth ,
0);<BR>Set($AmbiguousDayInPast , 1);</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Set($LogToSyslog, '' )
; #
disable syslog<BR>Set($LogToFile, 'debug' )
; # set file logging to
include everything<BR>Set($LogDir, '/opt/rt3/var/log' ) ; # path to
log<BR>Set($LogToFileNamed , 'rt.log') ; # logfile
name</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>
<DIV class=im># Include the configuration for the ExternalAuth
extension.<BR></DIV># ExternalAuth only adds to the available authentication
mechanisms. It does<BR># not replace RT's own. Ao, authentication
happens in this order:<BR># 1. ExternalAuth<BR># 2.
RT-Internal<BR># And you can have as many ExternalAuth sources as you
wish.<BR># ExternalAuth cannot add a user to any internal RT groups.
This must be<BR># done by the RT administrator.
<DIV class=im><BR>Set(@Plugins, qw(RT::Authen::ExternalAuth));<BR></DIV>
<DIV class=im>require
"/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm";</DIV></FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial># If you want LDAP users to be
automatically<BR># assigned "Let this user be granted rights" then you may do
so by<BR># setting AutoCreate,{Privileged => 1}. Otherwise it will
need<BR># setting manually along with group
membership.<BR>Set($AutoCreate,{Privileged =>
1});</FONT></DEFANGHTML_SPAN></DIV>
<DIV> </DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2
face=Arial>1;</FONT></DEFANGHTML_SPAN></DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial></FONT></DEFANGHTML_SPAN></DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2
face=Arial>**************************************************************************************</FONT></DEFANGHTML_SPAN></DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>***
/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm
***</FONT></DEFANGHTML_SPAN></DIV>
<DIV><DEFANGHTML_SPAN><DEFANGHTML_SPAN><FONT size=2
face=Arial>**************************************************************************************</FONT></DEFANGHTML_SPAN></DEFANGHTML_SPAN></DIV>
<DIV><FONT size=2
face=Arial>Set($ExternalAuthPriority,
[ 'My_LDAP' ]
);<BR>Set($ExternalInfoPriority,
[ 'My_LDAP' ] );<BR>Set($ExternalServiceUsesSSLorTLS,
0);<BR>Set($AutoCreateNonExternalUsers,
1);</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2
face=Arial>Set($ExternalSettings,
{<BR>
'My_LDAP'
=> {</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2
face=Arial>
'type'
=>
'ldap',<BR>
'server'
=>
'<DEFANGHTML_SPAN>XXX.XXX.XXX</DEFANGHTML_SPAN>l',<BR>
'user'
=>
'cn=ldap,ou=<DEFANGHTML_SPAN>XXX</DEFANGHTML_SPAN>,dc=<DEFANGHTML_SPAN>XXX</DEFANGHTML_SPAN>,dc=<DEFANGHTML_SPAN>XXX</DEFANGHTML_SPAN>',<BR>
'pass'
=>
'<DEFANGHTML_SPAN>XXX</DEFANGHTML_SPAN>',<BR>
'base'
=>
'dc=<DEFANGHTML_SPAN>XXX</DEFANGHTML_SPAN>,dc=<DEFANGHTML_SPAN>XXX</DEFANGHTML_SPAN>',</FONT></DIV>
<DIV class=im>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2
face=Arial>
'filter'
=>
'(&(ObjectCategory=User)(ObjectClass=Person))',<BR>
'd_filter'
=> '(userAccountControl:1.2.840.113556.1.4.803:=2)',</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2
face=Arial>
'tls'
=>
0,<BR>#
'ssl_version'
=> 3,</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV></DIV>
<DIV><FONT size=2 face=Arial>
<DIV
class=im>
'net_ldap_args' =>
[ version =>
3
],<BR></DIV>
'group'
=>
'cn=<DEFANGHTML_SPAN>XXX</DEFANGHTML_SPAN>,ou=<DEFANGHTML_SPAN>XXX</DEFANGHTML_SPAN>,dc=<DEFANGHTML_SPAN>XXX</DEFANGHTML_SPAN>,dc=<DEFANGHTML_SPAN>XXX</DEFANGHTML_SPAN>',<BR>
'group_attr'
=> 'member',</FONT></DIV>
<DIV class=im>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2
face=Arial>
'attr_match_list' => [
'Name', 'EmailAddress'
],<BR>
'attr_map'
=> { 'Name' =>
'sAMAccountName',<BR>
'EmailAddress' =>
'mail',<BR>
'Organization' =>
'physicalDeliveryOfficeName',<BR>
'RealName' =>
'cn',<BR>
'ExternalAuthId' =>
'sAMAccountName',<BR>
'Gecos' =>
'sAMAccountName',<BR>
'WorkPhone' =>
'telephoneNumber',<BR>
'Address1' =>
'streetAddress',<BR>
'City' =>
'l',<BR>
'State' =>
'st',<BR>
'Zip' =>
'postalCode',<BR>
'Country' =>
'co'<BR>
}<BR>
}<BR>
}<BR>);</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV></DIV>
<DIV><FONT size=2 face=Arial>1;<BR></FONT></DIV>
<DIV class=im>
<DIV><FONT face=Arial><BR></FONT></DIV>
<DIV><FONT size=2 face=Arial><DEFANGHTML_SPAN></DEFANGHTML_SPAN></FONT></DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Gene
Evans</FONT></DEFANGHTML_SPAN></DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>IT
Administrator</FONT></DEFANGHTML_SPAN></DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>Heapy
Engineering</FONT></DEFANGHTML_SPAN></DIV>
<DIV><DEFANGHTML_SPAN><FONT size=2 face=Arial>937-224-0861
x1404</FONT></DEFANGHTML_SPAN></DIV></DIV></DIV><BR><BR>Discover RT's hidden
secrets with RT Essentials from O'Reilly Media.<BR>Buy a copy at <A
href="http://rtbook.bestpractical.com/"
target=_blank>http://rtbook.bestpractical.com</A><BR></BLOCKQUOTE></DIV><BR><BR
clear=all><BR>-- <BR>Mike Johnson<BR>Datatel Programmer/Analyst<BR>Northern
Ontario School of Medicine<BR>955 Oliver Road<BR>Thunder Bay, ON P7B
5E1<BR>Phone: (807) 766-7331<BR>Email: <A
href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</A><BR></BODY></HTML>