<div>After you checked the box, did you hit save at the VERY bottom of the page? That will refresh the page, and move those that you checked to the "This message will not be sent to" box.</div>
<div> </div>
<div>I forget to do that the odd time... makes for some interesting communication back... especially when I'm not so politically correct when I am not sending the end-users :P but they get it hahahaha.</div>
<div> </div>
<div>HTH</div>
<div>Mike.<br><br></div>
<div class="gmail_quote">On Tue, Aug 10, 2010 at 3:54 PM, Kenneth Crocker <span dir="ltr"><<a href="mailto:kfcrocker@lbl.gov">kfcrocker@lbl.gov</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">To List,<br><br>I have a question about a situation that occurred just recently in my (3.8.7) RT session. I have a scrip that notifies CC watchers on Correspondence along with one that notifies AdminCC and the Requestor. When I went to the "Reply" page to enter my text I saw the "check boxes" at the bottom of the screen that indicated who would get a notification due to what scrip. I checked the boxes for the CC watchers and yet they <i>still</i> got an email. Has anyone else had this problem? I checked that those recipients were not in any other group or role that was also to get a notification for that Queue/Ticket (<i>no other</i> Queue watchers or Ticket CC's) They were not.<br>
I'm stumped.<br><br>Kenn<br>LBNL<br><br>RT Training in Washington DC, USA on Oct 25 & 26 2010<br>Last one this year -- Learn how to get the most out of RT!<br></blockquote></div><br><br clear="all"><br>-- <br>Mike Johnson<br>
Datatel Programmer/Analyst<br>Northern Ontario School of Medicine<br>955 Oliver Road<br>Thunder Bay, ON P7B 5E1<br>Phone: (807) 766-7331<br>Email: <a href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</a><br>