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<DIV><FONT size=2 face=Arial><SPAN
class=693370900-11082010>Mike,</SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><SPAN
class=693370900-11082010></SPAN></FONT> </DIV>
<DIV><FONT size=2 face=Arial><SPAN class=693370900-11082010>Thank you very much
for the advice. I am now able to authenticate using LDAP when I log a new
user into the RT web interface. I followed your suggestion to use the full
DN in the value for both the 'user' and 'group' attributes.</SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><SPAN
class=693370900-11082010></SPAN></FONT> </DIV>
<DIV><FONT size=2 face=Arial><SPAN class=693370900-11082010>eg.
</SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><SPAN
class=693370900-11082010></SPAN></FONT> </DIV>
<DIV><FONT size=2 face=Arial><SPAN class=693370900-11082010>'user' =>
'cn=John Doe,ou=Some_Ou,dc=example,dc=local',</SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><SPAN class=693370900-11082010>'group' =>
'cn=Some_Group,ou=Some_Ou,dc=example,dc=local',</SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><SPAN
class=693370900-11082010></SPAN></FONT> </DIV>
<DIV><FONT size=2 face=Arial><SPAN class=693370900-11082010> instead of
</SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><SPAN
class=693370900-11082010></SPAN></FONT> </DIV>
<DIV><FONT size=2 face=Arial><SPAN class=693370900-11082010>
<DIV><FONT size=2 face=Arial><SPAN class=693370900-11082010>'user' =>
'cn=jdoe,ou=Some_Ou,dc=example,dc=local',</SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><SPAN class=693370900-11082010>'group' =>
'cn=Some_Group,ou=Some_Ou,dc=example,dc=local',</SPAN></FONT></DIV></SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><SPAN
class=693370900-11082010></SPAN></FONT> </DIV>
<DIV><SPAN class=693370900-11082010><SPAN lang=EN>
<P><FONT face=Arial><FONT size=2><SPAN
class=693370900-11082010>></SPAN>Another question would be, did you attempt
the telnet from the RT box?</FONT></FONT></P>
<P><SPAN class=693370900-11082010><FONT size=2 face=Arial>Yes, I did and was
able to.</FONT></SPAN></P>
<P><SPAN class=693370900-11082010><FONT size=2 face=Arial>Thanks
again,</FONT></SPAN></P>
<P><SPAN class=693370900-11082010><FONT size=2 face=Arial>Gene
Evans</FONT></SPAN></P>
<P><SPAN class=693370900-11082010><FONT size=2
face=Arial></FONT></SPAN> </P></SPAN></SPAN></DIV></BODY></HTML>