Kevin,<br><br>I did a complete scan of our rt.log and found the following:<br><br><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><style>
<!--
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p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-parent:"";
margin:0in;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;
mso-header-margin:.5in;
mso-footer-margin:.5in;
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<p class="MsoNormal">[Wed Aug<span style=""> </span>4 22:23:42
2010] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning
Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress:
<a href="mailto:jjames@motio.com">jjames@motio.com</a>, Name: <a href="mailto:jjames@motio.com">jjames@motio.com</a>, Password: , Privileged: 0, RealName:
Jonathan James (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">[Wed Aug<span style=""> </span>4 22:23:42
2010] [crit]: User creation failed in mailgateway: Could not set user info
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">[Wed Aug<span style=""> </span>4 22:23:42
2010] [warning]: Couldn't load user '<a href="mailto:jjames@motio.com">jjames@motio.com</a>'.giving up
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:932)</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">[Wed Aug<span style=""> </span>4 22:23:42
2010] [crit]: User<span style=""> </span>'<a href="mailto:jjames@motio.com">jjames@motio.com</a>'
could not be loaded in the mail gateway
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">[Wed Aug<span style=""> </span>4 22:23:42
2010] [warning]: Use of uninitialized value in concatenation (.) or string at
/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm
line 184. (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:184)</p>
<p class="MsoNormal"> </p>
<span style="font-size: 12pt; font-family: "Times New Roman";">[Wed Aug<span style=""> </span>4
22:23:42 2010] [error]: Couldn't get principal for not loaded object
(/opt/rt3/bin/../lib/RT/User_Overlay.pm:1181)</span><br><br>This set of logs repeats every 15 minutes.<br><br>It was initially initiated by an email from a user that is NOT on our LDAP list of approved users and we have our RT_SiteConfig.pm settings to NOT add new (email) Users automatically unless they pass the LDAP muster. Our Config settings for the Mail Gateway are as follows:<br>
<br><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-parent:"";
margin:0in;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;
mso-header-margin:.5in;
mso-footer-margin:.5in;
mso-paper-source:0;}
div.Section1
{page:Section1;}
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<p class="MsoNormal">Set($OwnerEmail, '<a href="mailto:KFCrocker@lbl.gov">KFCrocker@lbl.gov</a>');</p>
<p class="MsoNormal">Set($LoopsToRTOwner, 1);</p>
<p class="MsoNormal">Set($StoreLoops, undef);</p>
<p class="MsoNormal">Set($TruncateLongAttachments, 1);</p>
<p class="MsoNormal">Set($ParseNewMessageForTicketCcs , undef);</p>
<p class="MsoNormal">Set($RTAddressRegexp , '.*\stuff');</p>
<p class="MsoNormal">Set($LookupSenderInExternalDatabase, 1);<span style=""> </span># not actually functional -alinc</p>
<p class="MsoNormal">Set($SenderMustExistInExternalDatabase, 1);</p>
<p class="MsoNormal">Set($ValidateUserEmailAddresses, 1);</p>
<p class="MsoNormal">Set(@MailPlugins, (qw(Auth::MailFrom Filter::TakeAction)));</p>
<p class="MsoNormal">Set($MailCommand , 'sendmailpipe');</p>
<p class="MsoNormal">Set($SetOutgoingMailFrom, 0);</p>
<p class="MsoNormal">Set($SendmailArguments , "-oi -t");</p>
<p class="MsoNormal">Set($SendmailBounceArguments , '-f "<>"');</p>
<p class="MsoNormal">Set($SendmailPath, "/usr/lib/sendmail");</p>
<p class="MsoNormal">Set($SMTPServer, undef);</p>
<p class="MsoNormal">Set($SMTPFrom, undef);</p>
<p class="MsoNormal">Set(@MailParams, ());</p>
<p class="MsoNormal">Set($CorrespondAddress , '');</p>
<p class="MsoNormal">Set($CommentAddress , '');</p>
<p class="MsoNormal">Set($UseFriendlyFromLine, 0);</p>
<p class="MsoNormal">Set($UseFriendlyToLine, 0);</p>
<p class="MsoNormal">Set($NotifyActor, 0);</p>
<p class="MsoNormal">Set($RecordOutgoingEmail, 1);</p>
<p class="MsoNormal">Set($ForwardFromUser, 0);</p>
<p class="MsoNormal">Set($RedistributeAutoGeneratedMessages, 'privileged');</p>
<p class="MsoNormal">Set($WebExternalAuth , undef);</p>
<p class="MsoNormal">Set($WebExternalAuthContinuous, 0);</p>
<p class="MsoNormal">Set($WebFallbackToInternalAuth , undef);</p>
<p class="MsoNormal">Set($WebExternalAuto , 0);</p>
<span style="font-size: 12pt; font-family: "Times New Roman";">Set($AutoCreate, undef);</span><br><br><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-parent:"";
margin:0in;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;
mso-header-margin:.5in;
mso-footer-margin:.5in;
mso-paper-source:0;}
div.Section1
{page:Section1;}
-->
</style>
<p class="MsoNormal">Our “reply” and “Comment” addresses are the same on a
Queue-by-Queue basis, ALL ending with the same “stuff” which is in the
“RTAddressRegexp” setting.</p>
<br>Now, from what I understand from the comments/instructions in the RT_Config.pm file is that <b><i>if we do NOT set</i></b> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-parent:"";
margin:0in;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;
mso-header-margin:.5in;
mso-footer-margin:.5in;
mso-paper-source:0;}
div.Section1
{page:Section1;}
-->
</style><span style="font-size: 12pt; font-family: "Times New Roman";"><$ParseNewMessageForTicketCcs>, then we <i>shouldn't need to set</i> the "</span><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-parent:"";
margin:0in;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;
mso-header-margin:.5in;
mso-footer-margin:.5in;
mso-paper-source:0;}
div.Section1
{page:Section1;}
-->
</style><span style="font-size: 12pt; font-family: "Times New Roman";">$RTAddressRegexp" setting, which we didn't. <i>When I DID set it</i>, the <MAILER-DAEMON> loop disappeared.<br><br>If the Mail Gateway is set to NOT auto add <b>OR</b> if LDAP authorization failures are also going to cause a loop, should there be an instruction about this in the RT_Config.pm file?<br>
<br>The only thing I can figure is that one or more of the settings shown above is causing RT to initiate a mail loop every 15 minutes. Does RT go to the incoming mail server to look for "new" mail every 15 minutes? If so, why 15 minutes? Where does that setting exist? Is there something in one of the settings above that tells RT to keep re-trying to add this guy?<br>
<br>Anyway, that's about all I have for now.<br><br>Any more in a direction to look would be extremely helpful.<br><br>Thanks a WHOLE BUNCH!<br><br>Kenn<br>LBNL<br></span>