Hi all -<div><br></div><div>Looking to try something on my system -- let me explain.</div><div><br></div><div>We have a knowledge base (purchased from Interspire) that have tons and tons of articles in to help our users answer their own questions.</div>
<div><br></div><div>This knowledge base has something known as Active Response System (ARS). Basically a system that actively scans a text area for keywords and will dynamically show a list of articles it thinks pertains to your typing.</div>
<div><br></div><div>What it requires is the following in the <head> section of the page:</div><div><br></div><div><div><script type="text/javascript">var akbPath = '[PATH_TO_KB]';</script></div>
<div><script type="text/javascript" src="[PATH_TO_KB]/javascript/ars.js"></script></div><div><link rel="stylesheet" type="text/css" href="[PATH_TO_KB]/templates/Classic/Styles.css"></div>
<div><br></div><div>And the following for the text area:</div><div><br></div><div><div><textarea name="Message" id="Message" class="Field300" rows="8" onkeyup="ARS(<a href="http://this.id">this.id</a>);"></textarea></div>
<div><br></div><div><div id="SearchResults"></div></div></div><div><br></div><div>I'm hoping I'll be able utilize this for the "Describe the issue below" text area in RT -- both for privileged and unprivileged people. I just can't seem to find where the HTML is held (or generated) for the Create.html page.</div>
<div><br></div><div>Any suggestions?</div>--<br>Max McGrath<br>Asst. Network Admin/Systems Specialist<br>Carthage College<br>262-552-5512<br><a href="mailto:mmcgrath@carthage.edu">mmcgrath@carthage.edu</a><br>
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