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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Something like this would be great for V4. Search RTFM and
send responses.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Or at least a plugin?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Max
McGrath<br>
<b>Sent:</b> Friday, August 13, 2010 8:40 AM<br>
<b>To:</b> G.Booth<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Where is HTML code for Create.html?<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks Garry -<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I was able to find everything I asked for!<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>New question:<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>How/where would I fit:<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal><span class=apple-style-span><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";background:#FFFF66'><textarea name="Message"
id="Message" class="Field300" rows="8"
onkeyup="ARS(</span></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a
href="http://this.id/" target="_blank"><span class=apple-style-span><span
style='color:#074D8F;background:#FFFF66'>this.id</span></span></a><span
class=apple-style-span><span style='background:#FFFF66'>);"></textarea></span></span><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";background:#FFFF66'><div
id="SearchResults"></div></span></span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>into
the actual RT code:<o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='background:#FFFF66'><tr></span></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='background:#FFFF66'><td
colspan="6"></span></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='background:#FFFF66'><&|/l&>Describe
the issue below</&>:<br /></span></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='background:#FFFF66'>%
$m->callback( %ARGS, QueueObj => $QueueObj, CallbackName =>
'BeforeMessageBox' );</span></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='background:#FFFF66'>%
if (exists $ARGS{Content}) {</span></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='background:#FFFF66'><&
/Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0
&></span></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='background:#FFFF66'>%
} else {</span></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='background:#FFFF66'><&
/Elements/MessageBox, QuoteTransaction => $QuoteTransaction &></span></span><o:p></o:p></p>
</div>
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<p class=MsoNormal><span class=apple-style-span><span style='background:#FFFF66'>%}</span></span><o:p></o:p></p>
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<p class=MsoNormal><span class=apple-style-span><span style='background:#FFFF66'>%
$m->callback( %ARGS, QueueObj => $QueueObj, CallbackName =>
'AfterMessageBox' );</span></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='background:#FFFF66'><br
/></span></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='background:#FFFF66'></td></span></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='background:#FFFF66'></tr></span></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>I want to keep the page exactly the same, and not mess up
anything with any database interaction -- but I'd love to have this ARS from
the knowledge base pop up!<o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'>--<br>
Max McGrath<br>
Asst. Network Admin/Systems Specialist<br>
Carthage College<br>
262-552-5512<br>
<a href="mailto:mmcgrath@carthage.edu">mmcgrath@carthage.edu</a><br>
<br>
<o:p></o:p></p>
<div>
<p class=MsoNormal>On Fri, Aug 13, 2010 at 2:48 AM, G.Booth <<a
href="mailto:G.Booth@lboro.ac.uk">G.Booth@lboro.ac.uk</a>> wrote:<o:p></o:p></p>
<div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-right:0in'>
<p class=MsoNormal>Hi Max<br>
<br>
The html is held in several areas<br>
<br>
You will need to copy /opt/rt3/share/html/Elements/header to
/opt/rt3/local/html/Elements/ for the header section<br>
<br>
and<br>
<br>
/opt/rt3/share/html/Ticket/Create.html to /opt/rt3/local/html/Ticket for the
body.<o:p></o:p></p>
</blockquote>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<p class=MsoNormal>Hi Max<br>
<br>
Just to add, the Header file is used by more than just Create.html. If you want
your modifcations to only appear in Create.html and not in say Modify.html,
change the name of the Header file in /opt/rt3/local/html/Elements to
HeaderCreate (or whatever you fancy) and then modify your local Create.html so
the first line of code (afer the Best Practical blurb):<br>
<br>
<& /Elements/Header,<br>
<br>
now reads<br>
<br>
<& /Elements/HeaderCreate,<br>
<br>
<br>
regards<br>
Garry<o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
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