Scott,<br><br>Try this:<br><br>Condition: User-defined<br>Action:Notify whatever<br>Template: whatever<br><br>Custom Condition:<br><br>my $trans = $self->TransactionObj;<br><br>return ($trans->Type eq "Status" &&<br>
$trans->NewValue eq "stalled");<br><br>That should do it. It's really pretty basic. YOu should check out the example in the "RT Essentials" book.<br><br>Hope this helps.<br><br>Kenn<br>
LBNL<br>
<br><div class="gmail_quote">On Tue, Aug 17, 2010 at 11:50 AM, Scott Benson <span dir="ltr"><<a href="mailto:sbenson@a-1networks.com" target="_blank">sbenson@a-1networks.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Is there an example or a working scrip that someone has that will notify the owner of a ticket if the ticket has been stalled for 7 days?<br><font color="#888888">
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Scott Benson<br>
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