<br><div class="gmail_quote">On Thu, Aug 19, 2010 at 4:35 PM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div class="im">On Thu, Aug 19, 2010 at 09:11:57AM +0200, Miha Valencic wrote:<br>
> Hi!<br>
><br>
> I'm fairly new to RT administration, although I've been using it in the past a lot. We're<br>
> setting up a new version (3.8.8) and are wondering if there is way to hide some of the ticket<br>
> metadata for certain users (basically privileged users without group membership).<br>
<br>
</div>It sounds a lot like you actually want those users to be Unprivileged<br>
and use the SelfService interface<br></blockquote></div><br>At first, I configured ExternalAuth to create unprivileged users, but I was unable to add them to groups. Because I have _one_ ldap for authenticating all of the users. And I wanted some users (staff) to have more rights than the rest.<br>
<br>I believe that SelfService would be enough for those users. I'll remove the users from RT and reconfigure ExternalAuth again to see exactly what is going on... and I'll report back.<br><br>Thanks,<br> Miha.<br>