<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">This would be pretty difficult and beyond me for sure into RT<div><br></div><div>Isnt there a way I can fetch the plain password with the RT framework?</div><div><br></div><div><br><div><div>On 30/08/2010, at 10:49 PM, Marouane HIMDI wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">
<div bgcolor="#ffffff" text="#000000">
Torsten talks about this tool <a href="ttp://www.openwall.com/john/">ttp://www.openwall.com/john/</a> <br>
<br>
Le 30/08/2010 14:19, Codatel Lists a écrit :
<blockquote cite="mid:241E0392-5249-46F7-87B4-AF03E84EE852@codatel.com.au" type="cite">what do you mean by parse it through john?
<div><br>
<div>
<div>On 30/08/2010, at 10:12 PM, Torsten Brumm wrote:</div>
<br class="Apple-interchange-newline">
<blockquote type="cite">Damn, you are right, for users with a
password this will not work.
<div><br>
</div>
<div>Hmmm, possibly other guys have better ideas....parse it
through john and then you have it plain text :-(<br>
<br>
<div class="gmail_quote">
2010/8/30 Codatel Lists <span dir="ltr"><<a moz-do-not-send="true" href="mailto:lists@codatel.com.au">lists@codatel.com.au</a>></span><br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt
0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204);
padding-left: 1ex;">
<div style="word-wrap: break-word;">
<div>This is what the RT replied back to me in the
email</div>
<div class="im">
<div><br>
</div>
<div>
<blockquote type="cite">
<div><span style="font-family:
arial,sans-serif; font-size: 13px;
border-collapse: collapse; color: rgb(68,
68, 68);"><a moz-do-not-send="true" href="http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=" style="color: rgb(34, 34, 34);" target="_blank">http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=</a></span></div>
</blockquote>
<br>
</div>
</div>
<div>there was no password</div>
<div><br>
</div>
<div><br>
</div>
<div>FYI the Auto generation script has no effect
here as the requestor is an existing email address</div>
<div><br>
</div>
<div>so the </div>
<div class="im">
<div><br>
</div>
<div>
<blockquote type="cite">
<div>
<div class="gmail_quote">
<blockquote class="gmail_quote" style="margin: 0px 0px 0px 0.8ex;
border-left: 1px solid rgb(204, 204,
204); padding-left: 1ex;">
<div style="word-wrap: break-word;">
<div>
<div>
<div>
<blockquote type="cite">
<div>{$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$pass}</div>
</blockquote>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
<br>
</div>
</div>
<div>line is outside the password auto genrating
script.</div>
<div><br>
</div>
<div>I believe the $pass parameter has something to
do with the script but it is not being understood
as the line I used is not within that part of the
script.</div>
<div>
<div class="h5">
<div><br>
</div>
<div><br>
</div>
<div><br>
</div>
<div><br>
</div>
<br>
<div>
<div>On 30/08/2010, at 7:48 PM, Torsten Brumm
wrote:</div>
<br>
<blockquote type="cite">OK, the mail sent out,
does it have the password posted?
<div>
<br>
</div>
<div>Is this the correct link you created?</div>
<div><span style="font-family:
arial,sans-serif; font-size: 13px;
border-collapse: collapse; color:
rgb(68, 68, 68);"><a moz-do-not-send="true" href="http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=" style="color: rgb(34, 34, 34);" target="_blank">http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=</a></span><br>
<br>
</div>
<div>Or like this?</div>
<div><span style="font-family:
arial,sans-serif; font-size: 13px;
border-collapse: collapse; color:
rgb(68, 68, 68);"><a moz-do-not-send="true" href="http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=" style="color: rgb(34, 34, 34);" target="_blank">http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=</a>$pass</span></div>
<div><font color="#444444" face="arial,
sans-serif"><span style="border-collapse: collapse;"><br>
</span></font></div>
<div><font color="#444444" face="arial,
sans-serif"><span style="border-collapse: collapse;">??<br>
</span></font>
<div class="gmail_quote">2010/8/30 Codatel
Lists <span dir="ltr"><<a moz-do-not-send="true" href="mailto:lists@codatel.com.au" target="_blank">lists@codatel.com.au</a>></span><br>
<blockquote class="gmail_quote" style="margin: 0px 0px 0px 0.8ex;
border-left: 1px solid rgb(204, 204,
204); padding-left: 1ex;">
<div style="word-wrap: break-word;">
<div>I have tried that and I get the
following result.</div>
<div><br>
</div>
<div>The password is blank</div>
<div><br>
</div>
<div><a moz-do-not-send="true" href="http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=" target="_blank">http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=</a></div>
<div>
<div><br>
<div>
<div>On 30/08/2010, at 7:38
PM, Torsten Brumm wrote:</div>
<br>
<blockquote type="cite">Hi,
<div>looks like we didn't
talked about the same...</div>
<div><br>
</div>
<div>You like to do this:</div>
<div><br>
</div>
<div>{$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}<br>
<br>
</div>
<div>No idea what is stored
here: $Transaction->CreatorObj->__Value('Password'
but from the output you
sent, it looks like the
md5 of the password:</div>
<div><br>
</div>
<div>You should try this:</div>
<div><br>
</div>
<div>{$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$pass}</div>
<div><br>
</div>
<div>inside $pass you sent
out the plain text
password and i think, the
login method with the link
will also have the
plaintext pass.</div>
<div><br>
Torsten<br>
<div class="gmail_quote">2010/8/29
Codatel Lists <span dir="ltr"><<a moz-do-not-send="true" href="mailto:lists@codatel.com.au" target="_blank">lists@codatel.com.au</a>></span><br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt
0pt 0.8ex;
border-left: 1px solid
rgb(204, 204, 204);
padding-left: 1ex;">
<div style="word-wrap:
break-word;">I am
trying to setup my
autoreply so that it
has a direct link
for the requestor to
click and he can be
logged straight into
the RT.
<div>I am new to the
eco system and
have been playing
around with it
over the past few
days.</div>
<div>Ive hit a
roadblock and am
hoping someone can
help me out.</div>
<div><br>
</div>
<div>I have inserted
the following into
the autoreply
template</div>
<div><br>
</div>
<div>
<div>{$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}</div>
</div>
<div><br>
</div>
<div><br>
</div>
<div>It almost works
perfectly except
for the fact that
the password
actually goes out
encrypted and is
pretty useless.</div>
<div><br>
</div>
<div>this is the
link that the
requestor gets
back</div>
<div><br>
</div>
<div><br>
</div>
<div><a moz-do-not-send="true" href="http://rt.mydoman.com/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb" target="_blank">http://rt.mydomain.com.au/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb</a></div>
<div><br>
</div>
<div><br>
</div>
<div><br>
</div>
<div>Below is my
entire template.</div>
<div><br>
</div>
<div><br>
</div>
<div>Can someone
please let me know
how I am able to
send a clickable
link with every
autoreply that
will take the
requestor straight
to the ticket on
the web.</div>
<div><br>
</div>
<div>
<div>Subject:
AutoReply:
{$Ticket->Subject}</div>
<div><br>
</div>
<div><br>
</div>
<div>Greetings,</div>
<div><br>
</div>
<div>This message
has been
automatically
generated in
response to the</div>
<div>creation of a
helpdesk call:</div>
<div><br>
</div>
<div>
"{$Ticket->Subject()}",</div>
<div><br>
</div>
<div>a summary of
which appears
below.</div>
<div><br>
</div>
<div>There is no
need to reply to
this message
right now. Your
ticket has been</div>
<div> assigned an
ID of [{$rtname}
#{$Ticket->id()}].
Please include
this string</div>
<div>in the
subject line of
all future
correspondence
about this
issue. </div>
<div><br>
</div>
<div>{</div>
<div>*RT::User::GenerateRandomNextChar
=
\&RT::User::_GenerateRandomNextChar;</div>
<div><br>
</div>
<div><br>
</div>
<div>if
(($Transaction->CreatorObj->id
!=
$RT::Nobody->id)
&&</div>
<div>
(!$Transaction->CreatorObj->Privileged)
&&</div>
<div>
($Transaction->CreatorObj->__Value('Password')
eq
'*NO-PASSWORD*')</div>
<div> ) {</div>
<div><br>
</div>
<div><br>
</div>
<div><br>
</div>
<div> my
$user =
RT::User->new($RT::SystemUser);</div>
<div>
$user->Load($Transaction->CreatorObj->Id);</div>
<div> my
($stat, $pass) =
$user->SetRandomPassword();</div>
<div><br>
</div>
<div><br>
</div>
<div><br>
</div>
<div> if
(!$stat) {</div>
<div>
$OUT .=</div>
<div><br>
</div>
<div>"An internal
error has
occurred. RT was
not able to set
a password for
you.</div>
<div>
Please contact
your local RT
administrator
for
assistance.";</div>
<div><br>
</div>
<div><br>
</div>
<div> }</div>
<div><br>
</div>
<div><br>
</div>
<div>$OUT .= "</div>
<div>You can check
the current
status and
history of your
requests at:</div>
<div><br>
</div>
<div><br>
</div>
<div>
".$RT::WebURL."</div>
<div><br>
</div>
<div><br>
</div>
<div>When
prompted, enter
the following
username and
password:</div>
<div><br>
</div>
<div><br>
</div>
<div>
Username:
".$user->Name."</div>
<div>
Password:
".$pass."</div>
<div><br>
</div>
<div>";</div>
<div>}</div>
<div>}</div>
<div>{$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}</div>
<div><br>
</div>
<div>
Thank
you.</div>
<div>
{$Ticket->QueueObj->CorrespondAddress()}</div>
<div><br>
</div>
<div><br>
</div>
<div>-------------------------------------------------------------------------</div>
<div>{$Transaction->Content()}</div>
</div>
</div>
<br>
<br>
RT Training in
Washington DC, USA on
Oct 25 & 26 2010<br>
Last one this year --
Learn how to get the
most out of RT!<br>
</blockquote>
</div>
<br>
<br clear="all">
<br>
-- <br>
MFG<br>
<br>
Torsten Brumm<br>
<br>
<a moz-do-not-send="true" href="http://www.brumm.me/" target="_blank">http://www.brumm.me</a><br>
<a moz-do-not-send="true" href="http://www.elektrofeld.de/" target="_blank">http://www.elektrofeld.de</a><br>
</div>
</blockquote>
</div>
<br>
</div>
</div>
</div>
</blockquote>
</div>
<br>
<br clear="all">
<br>
-- <br>
MFG<br>
<br>
Torsten Brumm<br>
<br>
<a moz-do-not-send="true" href="http://www.brumm.me/" target="_blank">http://www.brumm.me</a><br>
<a moz-do-not-send="true" href="http://www.elektrofeld.de/" target="_blank">http://www.elektrofeld.de</a><br>
</div>
</blockquote>
</div>
<br>
</div>
</div>
</div>
</blockquote>
</div>
<br>
<br clear="all">
<br>
-- <br>
MFG<br>
<br>
Torsten Brumm<br>
<br>
<a moz-do-not-send="true" href="http://www.brumm.me/">http://www.brumm.me</a><br>
<a moz-do-not-send="true" href="http://www.elektrofeld.de/">http://www.elektrofeld.de</a><br>
</div>
</blockquote>
</div>
<br>
</div>
<pre wrap=""><fieldset class="mimeAttachmentHeader"></fieldset>
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!</pre>
</blockquote>
<br>
</div>
<br>RT Training in Washington DC, USA on Oct 25 & 26 2010<br>Last one this year -- Learn how to get the most out of RT!</blockquote></div><br></div></body></html>