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<p class=MsoNormal>Hi all,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m new to RTIR, but a friend of mine asked me to help
him set it up to use at his small company, and for a few beers I agreed. I
haven’t touched Linux/Apache/perl/etc. for about 5 years, so I’m
kind of rusty. I downloaded Ground Tactics RT VMware player image, which is
running RT 3.8.7, Apache2 w/mod_perl2, Ubuntu 8.0.4 and MySQL 5.0.51. I made a
few tweaks and installed the latest RTIR over top of that (2.4.4). Everything
seems to be running fine, and now I want to customize some of the fields RTIR
uses to better align it with how he works.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The first thing I need do it remove the ‘SLA’
option, since he’s the lone security guy in the company and SLAs don’t
really apply. I went into Configuration->Queues->Incident Report->Ticket
Custom Fields and selected the SLA field and hit submit. Now when I go to
create an incident report the SLA selection box is gone, but the label ‘SLA:’
is still displayed on the page between ‘Constituency’ and ‘Customer’.
How can I get rid of the label?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>He’d also like me to change the names of some of the
fields – e.g. change ‘How Reported’ to ‘Trigger’,
etc. (his request, not mine). How can I change just the label for a custom field?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanx.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>John<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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