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<p class=MsoNormal>Using RT 3.8.7 and trying to configure so that it will
support the following workflow:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Need:<o:p></o:p></p>
<p class=MsoNormal>Team A create tickets for team B to take action <o:p></o:p></p>
<p class=MsoNormal>Keep team B’s access restricted to just those tickets
that team opened for their action<o:p></o:p></p>
<p class=MsoNormal>Keep statistics for Team A clean (i.e. number of tickets in
Team A queue)<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Seems a good approach to this would be team A (in their
queue) creating a child ticket but assigning it to team B’s queue.
My interpretation of the following statement from article (<a
href="http://wiki.bestpractical.com/view/WorkFlow">http://wiki.bestpractical.com/view/WorkFlow</a>)
seems to indicate that may be possible.<o:p></o:p></p>
<p class=MsoNormal>“The Queue is the queue in which the new ticket is
created<b>. At the moment, we've elected to create them in the same queue as
the parent ticket, but it may make more sense to create them in other queues</b>.
The Parent link will keep everything tied together if you do.”<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>However trying to create a child ticket and assign it to a
separate queue in our dev environment doesn’t seem possible. Does
anyone know if this is possible? Please help.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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