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<p class=MsoNormal>Hi all,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I was playing around with RTIR, but it was more complicated
than I needed so I decided to stick with RT and just create a custom queue. I
created the queue (‘TIG Investigations’) and added a couple of
custom fields. I then went to the Create a New Ticket page for the queue,
filled out all of the fields (except the emails – I don’t have any
of that set up) and hit ‘Create’. It paused for a few seconds and
then the browser displayed a ‘Cannot display the webpage’ error. I
tried it with both IE & Firefox with the same results. I went back to the
RT home page and the ticket had been successfully created.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I turned on debug logging in RT_SiteConfig.pm, but there
weren’t any errors in the log (see below). Any suggestions? Could it be
because I haven’t set up any email accounts?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanx.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>John<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:01 2010] [debug]: RT's GnuPG libraries couldn't
successfully read your configured GnuPG home directory (/opt/rt3/var/data/gpg).
PGP support has been disabled (/opt/rt3/bin/../lib/RT/Config.pm:426)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:06 2010] [debug]: RT's GnuPG libraries
couldn't successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/../lib/RT/Config.pm:426)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:29 2010] [debug]: About to think about
scrips for transaction #161 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:29 2010] [debug]: About to think about
scrips for transaction #162 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: About to think about
scrips for transaction #163 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: About to think about
scrips for transaction #164 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: About to think about
scrips for transaction #165 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: About to prepare scrips
for transaction #165 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Found 4 scrips for
TransactionCreate stage with applicable type(s) Create
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: About to commit scrips
for transaction #165 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Committing scrip #3 on
txn #165 of ticket #13 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Calling
SetRecipientDigests for transaction RT::Transaction=HASH(0x8b9622c), id 165
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:635)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield To;
recipients are <a href="mailto:johnmcd@ix.netcom.com">johnmcd@ix.netcom.com</a>
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat
Intelligence Group Incident Response (TIGIR) #13] AutoReply: <o:p></o:p></p>
<p class=MsoNormal>From: "Tickets to track all TIG investigative activity
via RT" <><o:p></o:p></p>
<p class=MsoNormal>Reply-To: <o:p></o:p></p>
<p class=MsoNormal>In-Reply-To: <o:p></o:p></p>
<p class=MsoNormal>References: <RT-Ticket-13@XXXXX><o:p></o:p></p>
<p class=MsoNormal>Message-ID:
<rt-3.8.8-8962-1284148650-1768.13-3-0@XXXXX><o:p></o:p></p>
<p class=MsoNormal>Precedence: bulk<o:p></o:p></p>
<p class=MsoNormal>X-RT-Loop-Prevention: Threat Intelligence Group Incident
Response (TIGIR)<o:p></o:p></p>
<p class=MsoNormal>RT-Ticket: Threat Intelligence Group Incident Response
(TIGIR) #13<o:p></o:p></p>
<p class=MsoNormal>Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)<o:p></o:p></p>
<p class=MsoNormal>RT-Originator: johnmcd@ix.netcom.com<o:p></o:p></p>
<p class=MsoNormal>Auto-Submitted: auto-replied<o:p></o:p></p>
<p class=MsoNormal>To: <a href="mailto:johnmcd@ix.netcom.com">johnmcd@ix.netcom.com</a><o:p></o:p></p>
<p class=MsoNormal>MIME-Version: 1.0<o:p></o:p></p>
<p class=MsoNormal>Content-Transfer-Encoding: 8bit<o:p></o:p></p>
<p class=MsoNormal>Content-Type: text/plain; charset="utf-8"<o:p></o:p></p>
<p class=MsoNormal>X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Got user mail preference
'Individual messages' for user <a href="mailto:johnmcd@ix.netcom.com">johnmcd@ix.netcom.com</a>
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:672)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred
recipients from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred
recipients for attribute creation
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield Cc;
recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat
Intelligence Group Incident Response (TIGIR) #13] AutoReply: <o:p></o:p></p>
<p class=MsoNormal>From: "Tickets to track all TIG investigative activity
via RT" <><o:p></o:p></p>
<p class=MsoNormal>Reply-To: <o:p></o:p></p>
<p class=MsoNormal>In-Reply-To: <o:p></o:p></p>
<p class=MsoNormal>References: <RT-Ticket-13@XXXXX><o:p></o:p></p>
<p class=MsoNormal>Message-ID:
<rt-3.8.8-8962-1284148650-1768.13-3-0@XXXXX><o:p></o:p></p>
<p class=MsoNormal>Precedence: bulk<o:p></o:p></p>
<p class=MsoNormal>X-RT-Loop-Prevention: Threat Intelligence Group Incident
Response (TIGIR)<o:p></o:p></p>
<p class=MsoNormal>RT-Ticket: Threat Intelligence Group Incident Response (TIGIR)
#13<o:p></o:p></p>
<p class=MsoNormal>Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)<o:p></o:p></p>
<p class=MsoNormal>RT-Originator: johnmcd@ix.netcom.com<o:p></o:p></p>
<p class=MsoNormal>Auto-Submitted: auto-replied<o:p></o:p></p>
<p class=MsoNormal>To: <a href="mailto:johnmcd@ix.netcom.com">johnmcd@ix.netcom.com</a><o:p></o:p></p>
<p class=MsoNormal>MIME-Version: 1.0<o:p></o:p></p>
<p class=MsoNormal>Content-Transfer-Encoding: 8bit<o:p></o:p></p>
<p class=MsoNormal>Content-Type: text/plain; charset="utf-8"<o:p></o:p></p>
<p class=MsoNormal>X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred
recipients from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred
recipients for attribute creation
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield
Bcc; recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat
Intelligence Group Incident Response (TIGIR) #13] AutoReply: <o:p></o:p></p>
<p class=MsoNormal>From: "Tickets to track all TIG investigative activity
via RT" <><o:p></o:p></p>
<p class=MsoNormal>Reply-To: <o:p></o:p></p>
<p class=MsoNormal>In-Reply-To: <o:p></o:p></p>
<p class=MsoNormal>References: <RT-Ticket-13@XXXXX><o:p></o:p></p>
<p class=MsoNormal>Message-ID: <rt-3.8.8-8962-1284148650-1768.13-3-0@XXXXX><o:p></o:p></p>
<p class=MsoNormal>Precedence: bulk<o:p></o:p></p>
<p class=MsoNormal>X-RT-Loop-Prevention: Threat Intelligence Group Incident
Response (TIGIR)<o:p></o:p></p>
<p class=MsoNormal>RT-Ticket: Threat Intelligence Group Incident Response
(TIGIR) #13<o:p></o:p></p>
<p class=MsoNormal>Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)<o:p></o:p></p>
<p class=MsoNormal>RT-Originator: johnmcd@ix.netcom.com<o:p></o:p></p>
<p class=MsoNormal>Auto-Submitted: auto-replied<o:p></o:p></p>
<p class=MsoNormal>To: <a href="mailto:johnmcd@ix.netcom.com">johnmcd@ix.netcom.com</a><o:p></o:p></p>
<p class=MsoNormal>MIME-Version: 1.0<o:p></o:p></p>
<p class=MsoNormal>Content-Transfer-Encoding: 8bit<o:p></o:p></p>
<p class=MsoNormal>Content-Type: text/plain; charset="utf-8"<o:p></o:p></p>
<p class=MsoNormal>X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred
recipients from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred
recipients for attribute creation
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: No recipients found for
deferred delivery on transaction #165
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:703)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [info]: <<a
href="mailto:rt-3.8.8-8962-1284148650-1768.13-3-0@XXXXX">rt-3.8.8-8962-1284148650-1768.13-3-0@XXXXX</a>>
#13/165 - Scrip 3 On Create Autoreply To Requestors
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [info]: <<a
href="mailto:rt-3.8.8-8962-1284148650-1768.13-3-0@XXXXX">rt-3.8.8-8962-1284148650-1768.13-3-0@XXXXX</a>>
sent To: <a href="mailto:johnmcd@ix.netcom.com">johnmcd@ix.netcom.com</a>
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:331)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: About to think about
scrips for transaction #166 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Committing scrip #4 on
txn #165 of ticket #13 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Calling
SetRecipientDigests for transaction RT::Transaction=HASH(0x8b9622c), id 165
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:635)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield To;
recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat
Intelligence Group Incident Response (TIGIR) #13] <o:p></o:p></p>
<p class=MsoNormal>From: "TIG Administrator via RT" <><o:p></o:p></p>
<p class=MsoNormal>Reply-To: <o:p></o:p></p>
<p class=MsoNormal>In-Reply-To: <o:p></o:p></p>
<p class=MsoNormal>References: <RT-Ticket-13@XXXXX><o:p></o:p></p>
<p class=MsoNormal>Message-ID: <rt-3.8.8-8962-1284148650-763.13-4-0@XXXXX><o:p></o:p></p>
<p class=MsoNormal>Precedence: bulk<o:p></o:p></p>
<p class=MsoNormal>X-RT-Loop-Prevention: Threat Intelligence Group Incident
Response (TIGIR)<o:p></o:p></p>
<p class=MsoNormal>RT-Ticket: Threat Intelligence Group Incident Response
(TIGIR) #13<o:p></o:p></p>
<p class=MsoNormal>Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)<o:p></o:p></p>
<p class=MsoNormal>RT-Originator: johnmcd@ix.netcom.com<o:p></o:p></p>
<p class=MsoNormal>MIME-Version: 1.0<o:p></o:p></p>
<p class=MsoNormal>Content-Transfer-Encoding: 8bit<o:p></o:p></p>
<p class=MsoNormal>Content-Type: text/plain; charset="utf-8"<o:p></o:p></p>
<p class=MsoNormal>X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred
recipients from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred
recipients for attribute creation
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield Cc;
recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat
Intelligence Group Incident Response (TIGIR) #13] <o:p></o:p></p>
<p class=MsoNormal>From: "TIG Administrator via RT" <><o:p></o:p></p>
<p class=MsoNormal>Reply-To: <o:p></o:p></p>
<p class=MsoNormal>In-Reply-To: <o:p></o:p></p>
<p class=MsoNormal>References: <RT-Ticket-13@XXXXX><o:p></o:p></p>
<p class=MsoNormal>Message-ID:
<rt-3.8.8-8962-1284148650-763.13-4-0@XXXXX><o:p></o:p></p>
<p class=MsoNormal>Precedence: bulk<o:p></o:p></p>
<p class=MsoNormal>X-RT-Loop-Prevention: Threat Intelligence Group Incident
Response (TIGIR)<o:p></o:p></p>
<p class=MsoNormal>RT-Ticket: Threat Intelligence Group Incident Response
(TIGIR) #13<o:p></o:p></p>
<p class=MsoNormal>Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)<o:p></o:p></p>
<p class=MsoNormal>RT-Originator: johnmcd@ix.netcom.com<o:p></o:p></p>
<p class=MsoNormal>MIME-Version: 1.0<o:p></o:p></p>
<p class=MsoNormal>Content-Transfer-Encoding: 8bit<o:p></o:p></p>
<p class=MsoNormal>Content-Type: text/plain; charset="utf-8"<o:p></o:p></p>
<p class=MsoNormal>X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred
recipients from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred
recipients for attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield
Bcc; recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat
Intelligence Group Incident Response (TIGIR) #13] <o:p></o:p></p>
<p class=MsoNormal>From: "TIG Administrator via RT" <><o:p></o:p></p>
<p class=MsoNormal>Reply-To: <o:p></o:p></p>
<p class=MsoNormal>In-Reply-To: <o:p></o:p></p>
<p class=MsoNormal>References: <RT-Ticket-13@XXXXX><o:p></o:p></p>
<p class=MsoNormal>Message-ID:
<rt-3.8.8-8962-1284148650-763.13-4-0@XXXXX><o:p></o:p></p>
<p class=MsoNormal>Precedence: bulk<o:p></o:p></p>
<p class=MsoNormal>X-RT-Loop-Prevention: Threat Intelligence Group Incident
Response (TIGIR)<o:p></o:p></p>
<p class=MsoNormal>RT-Ticket: Threat Intelligence Group Incident Response
(TIGIR) #13<o:p></o:p></p>
<p class=MsoNormal>Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)<o:p></o:p></p>
<p class=MsoNormal>RT-Originator: johnmcd@ix.netcom.com<o:p></o:p></p>
<p class=MsoNormal>MIME-Version: 1.0<o:p></o:p></p>
<p class=MsoNormal>Content-Transfer-Encoding: 8bit<o:p></o:p></p>
<p class=MsoNormal>Content-Type: text/plain; charset="utf-8"<o:p></o:p></p>
<p class=MsoNormal>X-RT-Original-Encoding: utf-8 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred
recipients from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred
recipients for attribute creation
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: No recipients found for
deferred delivery on transaction #165
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:703)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [info]: <<a
href="mailto:rt-3.8.8-8962-1284148650-763.13-4-0@XXXXX">rt-3.8.8-8962-1284148650-763.13-4-0@XXXXX</a>>
#13/165 - Scrip 4 On Create Notify AdminCcs
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [info]: <<a
href="mailto:rt-3.8.8-8962-1284148650-763.13-4-0@XXXXX">rt-3.8.8-8962-1284148650-763.13-4-0@XXXXX</a>>
No recipients found. Not sending.
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:352)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Committing scrip #11 on
txn #165 of ticket #13 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [info]: Ticket 13 created in
queue 'TIG Investigations' by tig_admin
(/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:671)<o:p></o:p></p>
<p class=MsoNormal>[Fri Sep 10 19:57:30 2010] [debug]: Found 0 scrips for
TransactionBatch stage with applicable type(s) Create
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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