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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks Kenn, but I think I was not able
to explain my question properly. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I want to display the message: “For urgent
resolution of this issue, please call XXX-XXX-XXXX” <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I want it to be displayed when user is
trying to create the ticket.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=section1 style='margin:0in;margin-bottom:.0001pt'><st1:PersonName
w:st="on"><b><font size=2 color=black face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:black;font-weight:bold'>Naweed Ahmed</span></font></b></st1:PersonName><b><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black;font-weight:bold'><o:p></o:p></span></font></b></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Kenneth Crocker<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, September 17, 2010
12:22 PM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] Read Only
fields</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Ahmed,<br>
<br>
Sure. Create a Custom Field and when setting up rights, do NOT grant
"ModifyCustomField", just "SeeCustomField" and then apply
it to the Queues you want. Then write a scrip that adds the "text value
you want" it to have when a ticket is <i><span style='font-style:italic'>created</span></i>.
If you make the scrip on a Queue by Queue basis, you can alter the text per
Queue.<br>
<br>
Kenn<br>
LBNL<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Fri, Sep 17, 2010 at 6:09 AM, Ahmed, Mohammed Naweed (LNG-BCT) <<a
href="mailto:naweedmohammed.ahmed@lexisnexis.com">naweedmohammed.ahmed@lexisnexis.com</a>>
wrote:<o:p></o:p></span></font></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Is there a
way of displaying instructions on a ticket. I want to display some ‘Read only’
text for the user creating the ticket. Is it possible?</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Thanks</span></font><o:p></o:p></p>
<p style='margin:0in;margin-bottom:.0001pt'><st1:PersonName w:st="on"><b><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black;font-weight:bold'>Naweed Ahmed</span></font></b></st1:PersonName><o:p></o:p></p>
<p style='margin:0in;margin-bottom:.0001pt'><font size=1 color=black
face="Arial Unicode MS"><span style='font-size:7.5pt;font-family:"Arial Unicode MS";
color:black'>Consulting Software Engineer</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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