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Did you check my RT_SiteConfig.pm, the LDAP connection does not
work. I have mentioned the apache2 error log below. <br>
I have configured the RT_SiteConfig.pm as instructed, do i have to
put the username blank ?<br>
and the password too.<br>
<br>
[Fri Sep 17 15:06:56 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to
server.ammc.local
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)<br>
[Fri Sep 17 15:06:56 2010] [error]: FAILED LOGIN for amh from
10.10.0.132 (/opt/rt3/share/html/autohandler:265)<br>
[Fri Sep 17 15:07:01 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to
server.ammc.local
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)<br>
[Fri Sep 17 15:07:01 2010] [error]: FAILED LOGIN for amh from
10.10.0.132 (/opt/rt3/share/html/autohandler:265)<br>
[Fri Sep 17 15:07:06 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to
server.ammc.local
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)<br>
[Fri Sep 17 15:07:06 2010] [error]: FAILED LOGIN for amh from
10.10.0.132 (/opt/rt3/share/html/autohandler:265)<br>
<br>
<br>
On 9/17/2010 9:10 AM, Kevin Falcone wrote:
<blockquote cite="mid:20100917141018.GF74552@jibsheet.com"
type="cite">
<pre wrap="">On Fri, Sep 17, 2010 at 09:02:01AM -0500, Ashrock wrote:
</pre>
<blockquote type="cite">
<pre wrap=""> No, there isn't any scrip saying "On Create, Notify Owner", probably i need to create one !
</pre>
</blockquote>
<pre wrap="">
If you want to notify the owner, then yes
</pre>
<blockquote type="cite">
<pre wrap=""> It is sending mail to the creator, and also the owner. But when i select a nobody as a owner,
i don't understand where does the mail go to.
</pre>
</blockquote>
<pre wrap="">
Go back to Configuration -> Global -> Scrips
Anything that has On Create will send mail On Create.
Nobody means there is no owner, so of course no mail will be sent to
the owner.
</pre>
<blockquote type="cite">
<pre wrap=""> Also when i sent an email from a external SMTP
server like GMAIL, it does not record on the RT mail queue, neither does it give back a ticket
creation notification. Neither does it send a rejection notification.
</pre>
</blockquote>
<pre wrap="">
Sounds like a problem with your mail configuration
</pre>
<blockquote type="cite">
<pre wrap=""> Do i have to modify any settings. I understood what a notify actor does now. Do i have to use
sendmail instead of a sendmailpipe. Coz i have mailpipes created in master.cf for different
queues.
</pre>
</blockquote>
<pre wrap="">
You're confusing inbound and outbound mail again.
$MailCommand is used for outbound mail, so setting sendmail or
sendmailpipe is incapable of affecting inbound mail.
-kevin
</pre>
<pre wrap="">
<fieldset class="mimeAttachmentHeader"></fieldset>
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!</pre>
</blockquote>
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