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I didnot create a new scrip to notify the administrator.<br>
<br>
I meant, if you select an owner to a ticket, the ticket created
notification is not going to the owner, Do i need to write a scrip
for that.<br>
And when nobody is selected as owner, i was assuming that it should
go to the queue address i created on the queue which it does not do.<br>
<br>
Set ($NotifyActor, 0);<br>
<br>
Isn't that a setting to notify the creator of the ticket.?<br>
<br>
I was thinking that it had something to do with my alias file. It is
down below.<br>
<br>
aliases:<br>
/etc/aliases<br>
mailer-daemon: postmaster<br>
postmaster: root<br>
nobody: root<br>
hostmaster: root<br>
usenet: root<br>
news: root<br>
webmaster: root<br>
www: root<br>
ftp: root<br>
abuse: root<br>
noc: root<br>
security: root<br>
root: foktem<br>
rt-its : "|/opt/rt3/bin/rt-mailgate-queue ITS --action correspond
--url <a class="moz-txt-link-freetext" href="http://10.10.10.10:443">http://10.10.10.10:443</a>"<br>
rt-comment : "|/opt/rt3/bin/rt-mailgate-queue ITS --action comment
--url <a class="moz-txt-link-freetext" href="http://10.10.10.10:443">http://10.10.10.10:443</a>"<br>
rt-mktg : "|opt/rt3/bin/rt-mailgate-queue marketing --action
correspond --url <a class="moz-txt-link-freetext" href="http://10.10.10.10:443">http://10.10.10.10:443</a>"<br>
rt-los :"||opt/rt3/bin/rt-mailgate-queue loanofficer --action
correspond --url <a class="moz-txt-link-freetext" href="http://10.10.10.10:443">http://10.10.10.10:443</a>"<br>
<br>
<br>
I probably got confused as i read many similar documents before
configuring RT. and one of them said to use either a sendmail or
sendmailpipe and while using sendmailpipe to mention that "-t" in
the next line.<br>
<br>
<br>
<br>
On 9/17/2010 8:11 AM, Kevin Falcone wrote:
<blockquote cite="mid:20100917131119.GA74552@jibsheet.com"
type="cite">
<pre wrap="">On Fri, Sep 17, 2010 at 07:50:07AM -0500, Ashrock wrote:
</pre>
<blockquote type="cite">
<pre wrap=""> Isn't it the administrator or the owner should be notified that a
ticket is created.
</pre>
</blockquote>
<pre wrap="">
Do you have a new Scrip to notify an Administrator?
Or did you mean AdminCc
Did you assign an owner at ticket creation
I'll quote what I said:
</pre>
<blockquote type="cite">
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">Set($NotifyActor, 0);
</pre>
</blockquote>
<pre wrap="">You probably want to read up on this setting
</pre>
</blockquote>
</blockquote>
<pre wrap="">
You probably want to read up on that setting
</pre>
<blockquote type="cite">
<pre wrap="">I did not installed any other package other than RT. It started
executing RT-mailgate in the bin folder to send out email.
</pre>
</blockquote>
<pre wrap="">
rt-mailgate is not used to send mail and RT would not use it to send
mail. It is used to inject mail into RT to create tickets.
Please note, you are not running rt-mailgate, you are running
rt-mailgate-queue which is not a command RT installs. Most likely,
your alias file is wrong.
</pre>
<blockquote type="cite">
<pre wrap="">Don't i have to pick one between a sendmail or sendmailpipe?
</pre>
</blockquote>
<pre wrap="">
The point is that
@MailCommand, 'sendmailpipe'
is not valid RT configuration syntax
There are at least 2 problems with it.
-kevin
</pre>
<blockquote type="cite">
<pre wrap="">On 9/17/2010 7:38 AM, Kevin Falcone wrote:
</pre>
<blockquote type="cite">
<pre wrap="">On Thu, Sep 16, 2010 at 03:23:43PM -0500, Ashrock wrote:
</pre>
<blockquote type="cite">
<pre wrap="">I am dealing with this problem since installation. I received
confirmation of request emails as a creator, also as a AdminCc or
Cc, on the ticket list. But the administrator, root, or the owner
never gets an email about the ticket has been created.
</pre>
</blockquote>
<pre wrap="">You've not said why administrator root or the owner should get emails
</pre>
<blockquote type="cite">
<pre wrap="">failure. Command output: local: fatal: execvp
/opt/rt3/bin/rt-mailgate-queue: No such file or directory )
</pre>
</blockquote>
<pre wrap="">that isn't an RT installed file, why are you executing it?
</pre>
<blockquote type="cite">
<pre wrap="">@MailCommand , 'sendmailpipe';
$SendMailArguments = "-oi -t";
$SendmailPath = "/usr/sbin/sendmail";
$SenderMustExistInExternaDatabase = undef;
</pre>
</blockquote>
<pre wrap="">This isn't RT_SiteConfig.pm syntax
-kevin
RT Training in Washington DC, USA on Oct 25& 26 2010
Last one this year -- Learn how to get the most out of RT!
</pre>
</blockquote>
</blockquote>
<pre wrap="">
</pre>
<pre wrap="">
<fieldset class="mimeAttachmentHeader"></fieldset>
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!</pre>
</blockquote>
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