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You have suggested to check the mail configuration. as i am facing
the problem of automatic ticket creation from an external requests.<br>
Do you mean, if a ticket is not created automatically from an
external Email address, then it would be problem with mail
configuration, and not with RT_SiteConfig. ?<br>
If you send to the email address mentioned on the queue, then it
comes directly to the email address created, than being recorded as
a ticket and creating a ticket automatically.<br>
Do we need to write a scrip even for that, or does it go through RT.<br>
<br>
Thanks.<br>
<br>
<br>
On 9/17/2010 10:21 AM, Kevin Falcone wrote:
<blockquote cite="mid:20100917152149.GH74552@jibsheet.com"
type="cite">
<pre wrap="">On Fri, Sep 17, 2010 at 10:10:30AM -0500, Ashrock wrote:
</pre>
<blockquote type="cite">
<pre wrap=""> Did you check my RT_SiteConfig.pm, the LDAP connection does not work. I have mentioned the
apache2 error log below.
I have configured the RT_SiteConfig.pm as instructed, do i have to put the username blank ?
and the password too.
[Fri Sep 17 15:06:56 2010] [critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj :
Cannot connect to server.ammc.local
</pre>
</blockquote>
<pre wrap="">
That error seems straightforward, and is unrelated to the mail
conversation we've been having.
If you search the mailing list archives, you'll find plenty of methods
for debugging a failed ldap connection.
-kevin
</pre>
<pre wrap="">
<fieldset class="mimeAttachmentHeader"></fieldset>
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!</pre>
</blockquote>
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