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No, there isn't any scrip saying "On Create, Notify Owner", probably
i need to create one !<br>
<br>
Yeah, when i send a request to the queue email, it does not record
on the queue, neither does it create a ticket.<br>
<br>
I have made a mistake in rt-mailgate-queue... yeah now i realize
that it should have a space and a "-" added between mailgate and
queue.<br>
<br>
It is sending mail to the creator, and also the owner. But when i
select a nobody as a owner, i don't understand where does the mail
go to. Also when i sent an email from a external SMTP server like
GMAIL, it does not record on the RT mail queue, neither does it give
back a ticket creation notification. Neither does it send a
rejection notification.<br>
<br>
Do i have to modify any settings. I understood what a notify actor
does now. Do i have to use sendmail instead of a sendmailpipe. Coz
i have mailpipes created in master.cf for different queues.<br>
<br>
master.cf:<br>
<br>
rt-its unix - n n - - pipe<br>
<br>
flags= user=rt-its argv=/opt/rt3/bin/rt-mailgate --queue ITS
--action correspond --url <a class="moz-txt-link-freetext" href="http://10.10.10.10:443/">http://10.10.10.10:443/</a><br>
<br>
rt-comment unix - n n - - pipe<br>
<br>
flags= user=rt-comment argv=/opt/rt3/bin/rt-mailgate --queue
ITS --action comment --url <a class="moz-txt-link-freetext" href="https://10.10.10.10:443/">https://10.10.10.10:443/</a><br>
<br>
rt-mktg unix - n n - - pipe<br>
<br>
flags= user=rt-mktg argv=/opt/rt3/bin/rt-mailgate --queue
marketing --action correspond --url <a class="moz-txt-link-freetext" href="http://10.10.10.10:443/">http://10.10.10.10:443/</a><br>
<br>
rt-los unix - n n - - pipe<br>
<br>
flags= user=rt-los argv=/opt/rt3/bin/rt-mailgate --queue
loanofficer --action correspond --url <a class="moz-txt-link-freetext" href="http://10.10.10.10:443/">http://10.10.10.10:443/</a><br>
<br>
<br>
On 9/17/2010 8:39 AM, Kevin Falcone wrote:
<blockquote cite="mid:20100917133959.GC74552@jibsheet.com"
type="cite">
<pre wrap="">On Fri, Sep 17, 2010 at 08:32:54AM -0500, Ashrock wrote:
</pre>
<blockquote type="cite">
<pre wrap=""> I didnot create a new scrip to notify the administrator.
I meant, if you select an owner to a ticket, the ticket created notification is not going to
the owner, Do i need to write a scrip for that.
</pre>
</blockquote>
<pre wrap="">
Configuration -> Global -> Scrips
Do you have one that says "On Create, Notify Owner" ?
</pre>
<blockquote type="cite">
<pre wrap=""> And when nobody is selected as owner, i was assuming that it should go to the queue address i
created on the queue which it does not do.
</pre>
</blockquote>
<pre wrap="">
No. The queue address is the address that you send mail TO to create
tickets in RT. If RT emailed that address, then it would create an
infinite loop.
</pre>
<blockquote type="cite">
<pre wrap=""> Set ($NotifyActor, 0);
Isn't that a setting to notify the creator of the ticket.?
</pre>
</blockquote>
<pre wrap="">
I'll copy the documentation. Although it appears your problem really
is that you didn't understand the correspond address or scrips.
=item C<$NotifyActor>
By default, RT doesn't notify the person who performs an update, as
they already know what they've done. If you'd like to change this
behaviour, Set C<$NotifyActor> to 1
=cut
</pre>
<blockquote type="cite">
<pre wrap=""> rt-its : "|/opt/rt3/bin/rt-mailgate-queue ITS --action correspond --url
[1]<a class="moz-txt-link-freetext" href="http://10.10.10.10:443">http://10.10.10.10:443</a>"
rt-comment : "|/opt/rt3/bin/rt-mailgate-queue ITS --action comment --url
[2]<a class="moz-txt-link-freetext" href="http://10.10.10.10:443">http://10.10.10.10:443</a>"
rt-mktg : "|opt/rt3/bin/rt-mailgate-queue marketing --action correspond --url
[3]<a class="moz-txt-link-freetext" href="http://10.10.10.10:443">http://10.10.10.10:443</a>"
rt-los :"||opt/rt3/bin/rt-mailgate-queue loanofficer --action correspond --url
[4]<a class="moz-txt-link-freetext" href="http://10.10.10.10:443">http://10.10.10.10:443</a>"
I probably got confused as i read many similar documents before configuring RT. and one of
them said to use either a sendmail or sendmailpipe and while using sendmailpipe to mention
that "-t" in the next line.
</pre>
</blockquote>
<pre wrap="">
What is rt-mailgate-queue? That is not a program that ships with RT.
The README that ships with RT contains a functioning mailgate example,
you appear to have deleted a very important space and -
-kevin
</pre>
<pre wrap="">
<fieldset class="mimeAttachmentHeader"></fieldset>
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!</pre>
</blockquote>
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