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<div>I am having a problem with take and change owner permissions. I have a user group that only has the following permissions on a specific queue:</div>
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<div>CommentOnTicket</div>
<div> CreateTicket</div>
<div> ForwardMessage</div>
<div> ModifyTicket</div>
<div> OwnTicket</div>
<div> ReplyToTicket</div>
<div> SeeCustomField</div>
<div> SeeQueue</div>
<div> ShowTicket</div>
<div> ShowTicketComments</div>
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<div>and everyone has the following on the same queue</div>
<div> CreateTicket</div>
<div> ModifyCustomField</div>
<div> ReplyToTicket</div>
<div> SeeQueue</div>
<div> ShowTicket</div>
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<div>There are no other group or global rights appied that would affect this user. If they are looking at unowned tickets on their RT at a glance, they have a link for Take, even though they don’t have the Take Ticket right. They can also go into the Jumbo
view of a ticket and change the owner. Am I misunderstanding this right? If I am, how do I keep users from taking unowned tickets? We are trying to set it up so there is a queue manager who sorts and assigns and don’t want everyone to be able to just take
tickets.</div>
<div><br>
TIA for any help.</div>
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