Vikas,<br><br>We don't use self-service. Can't help you there. Sorry.<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Tue, Sep 21, 2010 at 5:11 PM, Vikas Srivastava <span dir="ltr"><<a href="mailto:vikas.k.srivastava@gmail.com">vikas.k.srivastava@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">WOW !! That's Amazing ...!! <br><br>I removed it and after service restart it was gone ! ... Its is still there on the /SelfService page . (The CC: field) How do I remove that .<br>
<br>Also is there a way I could remove it system wide .. <br>
<br>Thanks <br><br>Vikas <br><br><br><div class="gmail_quote"><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Date: Mon, 20 Sep 2010 11:23:22 -0700<br>
From: Kenneth Crocker <<a href="mailto:kfcrocker@lbl.gov" target="_blank">kfcrocker@lbl.gov</a>><br>
To: <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
Subject: Re: [rt-users] Hiding CC: Admin CC: Fields on new ticket<br>
creation<br>
Message-ID:<br>
<AANLkTinke8bNC9iVzWEyFvGDBt75=<a href="mailto:TRQb085zwL4fzxR@mail.gmail.com" target="_blank">TRQb085zwL4fzxR@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="iso-8859-1"<br>
<br>
Vikas,<br>
<br>
Yes. We removed AdminCc from the Ticket Create because we use the AdminCc<br>
role as the Queue manager (Queue Watcher) and therefore will get all<br>
notifications needed due to Global scrips and we don't want anyone adding an<br>
"AdminCc" to any notifications going out.<br>
<br>
You need to create a "local" version of the "Create.html" file (copy<br>
"/opt/rt3/share/html/Ticket/Create.html" to<br>
"/opt/rt3/local/html/Ticket/Create.html") and make your modifications there.<br>
<br>
Hope this helps.<br>
<br>
Kenn<br>
LBNL<br clear="all">Kind Regards<br><font color="#888888">Vikas Srivastava<br>Mobile : +91-9999665501<br>
</font></blockquote></div><br>
<br><br>
RT Training in Washington DC, USA on Oct 25 & 26 2010<br>
Last one this year -- Learn how to get the most out of RT!<br></blockquote></div><br>