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Hi,<br>
<br>
If anyone can look at my RT_SiteConfig and suggest if I am doing
something wrong. I installed Authen::ExternalAuth and modified
UserLocal.pm<br>
<br>
I am unable to log in into RT with LDAP Credentials.<br>
<br>
Error Log says. _GetBoundObj: Invalid Credentials.<br>
<br>
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Any
configuration directives you include here will override</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># RT's default
configuration file, RT_Config.pm</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># To include a
directive here, just copy the equivalent statement</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># from
RT_Config.pm and change the value. We've included a single</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># sample value
below.</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># This file is
actually a perl module, so you can include valid</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># perl code, as
well.</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The converse
is also true, if this file isn't valid perl, you're</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># going to run
into trouble. To check your SiteConfig file, use</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># this comamnd:</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#<span style=""> </span>perl
-c /path/to/your/etc/RT_SiteConfig.pm</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($WebBaseURL,'<a class="moz-txt-link-freetext" href="http://10.10.10.10:443">http://10.10.10.10:443</a>');
Set($WebPath,'');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($DatabaseName,
'rt3'); Set($DatabaseType, 'mysql');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($DatbaseUser,
'rt_user'); Set($DatabasePassword, 'pass');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($rtname,'Ticket');
Set($Organization,<a class="moz-txt-link-rfc2396E" href="http://www.midcontinent.com">"http://www.midcontinent.com"</a>);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set(@Plugins,(qw(Extension::QuickDelete)));</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set(@Plguins,(qw(RT::FM)));</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set(@Plugins,(qw(RT::Authen::ExternalAuth)));</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set($LogToFileNamedl,
"rt.log");</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set($LogToFile,
'debug');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($CorrespondAddress,
'<a class="moz-txt-link-abbreviated" href="mailto:rt-its@midcontinent.com">rt-its@midcontinent.com</a>');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($CommentAddress,
'<a class="moz-txt-link-abbreviated" href="mailto:rt-comment@midcontinent.com">rt-comment@midcontinent.com</a>');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">@MailCommand ,
'sendmailpipe';</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">$SendMailArguments
= "-oi -t";</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">$SendmailPath =
"/usr/sbin/sendmail";</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">$SenderMustExistInExternaDatabase
=
undef;</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set($MailCommand,
'sendmail');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set($SendMailArguments,
"-bm --rt-its@midcontinent.com");</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set($SendmailPath,
"/usr/sbin/exim4");</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($NotifyActor,
0);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($RecordOutgoingEmail,
1);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($Timezone,
'US/Central');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">$WebURL =
$WebBaseURL . $WebPath . "/";</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set($WebExternalAuth,
1);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set($WebFallbackToInternalAuth,
true);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># should be
used to get information about users. This includes</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># RealName, Tel
numbers etc, but also whether or not the user</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Should be
considered disabled.</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Once user
info is found, no more services are checked.</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set
($ExternalAuthPriority, ['My_LDAP']);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set
($ExternalInfoPriority, ['My_LDAP']);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set
($ExternalServiceUsesSSLorTLS, 1);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#If this is set
true, then the relevant packages will</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#be loaded to
use SSL/TLS connections. At the moment,</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># this just
means "use Net::SSLeay;"</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set
($AutoCreateNonExternalUsers, 1);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#These are full
settings for each external service as a HashOfHashes</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Note that you
may have as many external services as you wish. They will</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#be checked in
the order specified in the Priority directives above.</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># e.g .</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($ExternalAuthPriority,
['My_LDAP']);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($ExternalSettings,<span
style=""> </span>{</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"><span style=""> </span>'My_LDAP'
=></span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"><span style=""> </span>{</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"><span style=""> </span>##
GENERIC SECTION</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The type of
service (db/ldap/cookie)</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'type' =>
'ldap',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'server' =>
'10.10.10.10',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'port' =>
'389',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Should the
service be used for authentication?</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'auth' => 1,</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Should the
service be used for information?</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'info' => 1,</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The server
hosting the service</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#'server' =>
'server.midcontinent.local',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">##
SERVICE-SPECIFIC SECTION</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># If you can
bind to your LDAP server anonymously you should</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#remove the
user and pass config lines, otherwise specify them here:</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The username
RT should be used to connect to the LDAP server</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'user' =>
'CN=rmc, ou=users, ou=midcontinent, ou=local',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The password
RT should use to connect to the LDAP server</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'pass' =>
'temporarypassword',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The LDAP
search base</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'base' =>
'dc=server dc=midcontinent, dc=local',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The filter to
use to match RT-Users</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#'filter' =>
'(uid=*)',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'filter' =>
'(objectclass = Person)',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The filter
that will only match disable users</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#'d_filter'
=> '(objectClass=pwdPolicy)',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'d_filter'
=> '(userAccountControl : 1.2.840.113556.1.4.803:=2)',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#'d_filter'
=> '(&(objectCategory=person)
(objectClass=user)(userAccountControl:1.2.840.113556.1.4.803:=2))',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Should we try
to use TLS to encrypt connections?</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'tls' => 1,</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'ssl_version'
=> 3,</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># What other
args should I pass to Net::LDAP->new($host, @args)?</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'net_ldap_args'
=> [version => 3],</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Does
authentication depend on group membership? What group name?</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#'group'
=>'',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#what is the
attribute for the group object that determines membership?</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#'group_attr'
=> '',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">## RT ATTRIBUTE
MATCHING SECTION</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#The list of RT
attributes that uniquely identify a user</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'attr_match_list'
=> ['Name','Email Address'],</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The mapping
of RT attributes on to LDAP attributes</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#'attr_map'
=> {'Name' => 'uid', 'EmailAddress' => 'mail'}</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'attr_map'
=> {'Name' => 'sAMAaccountName','EmailAddress' =>
'mail','Organization' =>
'physicalDeliveryOfficeName','RealName' =>
'cn','EternalAuthId'=> 'sAMAccountname',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'Gecos' =>
'sAMAccountName','WorkPhone' => 'telephoneNumber','Address1'
=>
'streetAddress','City' => '1','State' => 'st','Zip' =>
'postalCode','Country' => 'co'</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">}</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"> }</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">}</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"> );</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"> 1;</span></p>
<br>
</body>
</html>