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The exact error i get is this in Apache:<br>
[critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj :
Cannot connect to server.midcontinent.local
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:440)<br>
[error]: FAILED LOGIN for rmc from 10.10.10.12
(/opt/rt3/share/html/autohandler:265)<br>
<br>
Is it a common error ?<br>
I checked previous posts, but could figure out where i have
configured wrong.<br>
<br>
Any help appreciated. Thanks.<br>
<br>
On 9/23/2010 11:06 AM, Ashrock wrote:
<blockquote cite="mid:4C9B7B10.7090004@gmail.com" type="cite">
<meta http-equiv="content-type" content="text/html;
charset=ISO-8859-1">
Hi,<br>
<br>
If anyone can look at my RT_SiteConfig and suggest if I am doing
something wrong. I installed Authen::ExternalAuth and modified
UserLocal.pm<br>
<br>
I am unable to log in into RT with LDAP Credentials.<br>
<br>
Error Log says. _GetBoundObj: Invalid Credentials.<br>
<br>
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
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here, just copy the equivalent statement</span></p>
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normal;"><span style="font-size: 9pt;"># from RT_Config.pm and
change the value. We've included a single</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># sample value below.</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># This file is actually a
perl module, so you can include valid</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># perl code, as well.</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
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true, if this file isn't valid perl, you're</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># going to run into
trouble. To check your SiteConfig file, use</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># this comamnd:</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#<span style=""> </span>perl
-c /path/to/your/etc/RT_SiteConfig.pm</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($WebBaseURL,'<a
moz-do-not-send="true" class="moz-txt-link-freetext"
href="http://10.10.10.10:443">http://10.10.10.10:443</a>');
Set($WebPath,'');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($DatabaseName,
'rt3'); Set($DatabaseType, 'mysql');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($DatbaseUser,
'rt_user'); Set($DatabasePassword, 'pass');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($rtname,'Ticket');
Set($Organization,<a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="http://www.midcontinent.com">"http://www.midcontinent.com"</a>);</span></p>
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normal;"><span style="font-size: 9pt;">#Set(@Plugins,(qw(Extension::QuickDelete)));</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set(@Plguins,(qw(RT::FM)));</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set(@Plugins,(qw(RT::Authen::ExternalAuth)));</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set($LogToFileNamedl,
"rt.log");</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set($LogToFile,
'debug');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($CorrespondAddress, '<a
moz-do-not-send="true" class="moz-txt-link-abbreviated"
href="mailto:rt-its@midcontinent.com">rt-its@midcontinent.com</a>');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($CommentAddress, '<a
moz-do-not-send="true" class="moz-txt-link-abbreviated"
href="mailto:rt-comment@midcontinent.com">rt-comment@midcontinent.com</a>');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">@MailCommand ,
'sendmailpipe';</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">$SendMailArguments = "-oi
-t";</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">$SendmailPath =
"/usr/sbin/sendmail";</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">$SenderMustExistInExternaDatabase
=
undef;</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set($MailCommand,
'sendmail');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set($SendMailArguments,
"-bm --rt-its@midcontinent.com");</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set($SendmailPath,
"/usr/sbin/exim4");</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($NotifyActor, 0);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($RecordOutgoingEmail,
1);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($Timezone,
'US/Central');</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">$WebURL = $WebBaseURL .
$WebPath . "/";</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set($WebExternalAuth,
1);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set($WebFallbackToInternalAuth,
true);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># should be used to get
information about users. This includes</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># RealName, Tel numbers
etc, but also whether or not the user</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Should be considered
disabled.</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Once user info is
found, no more services are checked.</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set
($ExternalAuthPriority, ['My_LDAP']);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set
($ExternalInfoPriority, ['My_LDAP']);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#Set
($ExternalServiceUsesSSLorTLS, 1);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#If this is set true,
then the relevant packages will</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#be loaded to use SSL/TLS
connections. At the moment,</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># this just means "use
Net::SSLeay;"</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set
($AutoCreateNonExternalUsers, 1);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#These are full settings
for each external service as a HashOfHashes</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Note that you may have
as many external services as you wish. They will</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#be checked in the order
specified in the Priority directives above.</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># e.g .</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($ExternalAuthPriority,
['My_LDAP']);</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">Set($ExternalSettings,<span
style=""> </span>{</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"><span style=""> </span>'My_LDAP'
=></span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"><span style=""> </span>{</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"><span style=""> </span>##
GENERIC SECTION</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The type of service
(db/ldap/cookie)</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'type' => 'ldap',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'server' =>
'10.10.10.10',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'port' => '389',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Should the service be
used for authentication?</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'auth' => 1,</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Should the service be
used for information?</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'info' => 1,</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The server hosting the
service</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#'server' =>
'server.midcontinent.local',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">## SERVICE-SPECIFIC
SECTION</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># If you can bind to your
LDAP server anonymously you should</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#remove the user and pass
config lines, otherwise specify them here:</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The username RT should
be used to connect to the LDAP server</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'user' => 'CN=rmc,
ou=users, ou=midcontinent, ou=local',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The password RT should
use to connect to the LDAP server</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'pass' =>
'temporarypassword',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The LDAP search base</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'base' => 'dc=server
dc=midcontinent, dc=local',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The filter to use to
match RT-Users</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#'filter' =>
'(uid=*)',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'filter' =>
'(objectclass = Person)',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The filter that will
only match disable users</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#'d_filter' =>
'(objectClass=pwdPolicy)',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'d_filter' =>
'(userAccountControl : 1.2.840.113556.1.4.803:=2)',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#'d_filter' =>
'(&(objectCategory=person)
(objectClass=user)(userAccountControl:1.2.840.113556.1.4.803:=2))',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Should we try to use
TLS to encrypt connections?</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'tls' => 1,</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'ssl_version' => 3,</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># What other args should
I pass to Net::LDAP->new($host, @args)?</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'net_ldap_args' =>
[version => 3],</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># Does authentication
depend on group membership? What group name?</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#'group' =>'',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#what is the attribute
for the group object that determines membership?</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#'group_attr' => '',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">## RT ATTRIBUTE MATCHING
SECTION</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#The list of RT
attributes that uniquely identify a user</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'attr_match_list' =>
['Name','Email Address'],</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"># The mapping of RT
attributes on to LDAP attributes</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">#'attr_map' => {'Name'
=> 'uid', 'EmailAddress' => 'mail'}</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'attr_map' => {'Name'
=> 'sAMAaccountName','EmailAddress' =>
'mail','Organization' =>
'physicalDeliveryOfficeName','RealName' =>
'cn','EternalAuthId'=> 'sAMAccountname',</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">'Gecos' =>
'sAMAccountName','WorkPhone' =>
'telephoneNumber','Address1' => 'streetAddress','City'
=> '1','State' => 'st','Zip' =>
'postalCode','Country' => 'co'</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">}</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"> }</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;">}</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"> );</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height:
normal;"><span style="font-size: 9pt;"> 1;</span></p>
<br>
</blockquote>
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</html>