Peter,<br><br>When you say update night from your domain, you're not talking about updating the RT USER Table with LDAP info are you? RT will automatically do that when someone signs in. I like that cause I can look at the USERS table and see who hasn't signed in for a long time, especially if I change the LDAP info that gets updated.<br>
<br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Thu, Sep 23, 2010 at 7:30 AM, Peter Barton <span dir="ltr"><<a href="mailto:PBarton@iesi.com">PBarton@iesi.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">I ended up doing just that. The account had been disabled and
renamed and I re-enabled it and returned its rights to RT. I was just worried
that when I automate the nightly LDAP updates from my domain it may cause
problems with the account.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">----------</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Peter Barton</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">IESI Corporation</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Network Manager</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">work.817-632-4000</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">mobile.817-683-9635</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;">
<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Kenneth
Crocker<br>
<b>Sent:</b> Wednesday, September 22, 2010 5:20 PM<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] ExternalAuth and bounced Emails</span></p>
</div><div><div></div><div class="h5">
<p class="MsoNormal"> </p>
<p class="MsoNormal" style="margin-bottom: 12pt;">Peter,<br>
<br>
Have you tried simply adding that email address (some kind of name for ID) as a
Privileged user manually? That might work. We use LDAP, but we also allow our
production job scheduler to send emails to an RT Queue when a job abends and we
have no problems. We manually added a new user with That info to RT as a
Privileged user and put that Id into a Group and gave that Group
"CreateTicket" rights for those particular Queues.<br>
<br>
Kenn<br>
LBNL</p>
<div>
<p class="MsoNormal">On Wed, Sep 22, 2010 at 12:52 PM, Peter Barton <<a href="mailto:PBarton@iesi.com" target="_blank">PBarton@iesi.com</a>> wrote:</p>
<div>
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">I have had great luck implementing
ExternalAuth and having all my users authenticating from AD, but here is where I
have a problem. I have a Companywide intranet web site that is used to
fill out new user forms and submit them via email to our RT system. The
From: field on these emails are filled out with a generic “intranetadmin” email
address. Since RT now uses ExternalAuth for usernames this account is not
in my AD directory and the email is bounced back. </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">I have the queue setup for everyone :
create ticket yet the email is bounced every time.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Is there a specific setting in
RT_SiteConfig that I need to set to allow this?</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Thanks in advance.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">----------</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Peter Barton</span></p>
</div>
</div>
<p class="MsoNormal"><br>
<br>
RT Training in Washington DC, USA on Oct 25 & 26 2010<br>
Last one this year -- Learn how to get the most out of RT!</p>
</div>
<p class="MsoNormal"> </p>
</div></div></div>
</div>
<br><br>
RT Training in Washington DC, USA on Oct 25 & 26 2010<br>
Last one this year -- Learn how to get the most out of RT!<br></blockquote></div><br>