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<TITLE>Re: [rt-users] External Users are not authenticated</TITLE>
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<FONT FACE="Geneva, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12pt'>Can you bind to that server using that account using ldapsearch? If so, verify if you’re using TLS or GSSAPI for the bind. If that is the case, you’ll need to modify your configuration for RT accordingly. If not, then talk to your LDAP admin to work through the LDAP access first.<BR>
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On 23/9/10 10:19 AM, "Ashrock" <<a href="mdashraf.ash@gmail.com">mdashraf.ash@gmail.com</a>> wrote:<BR>
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</SPAN></FONT><BLOCKQUOTE><FONT FACE="Geneva, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12pt'> Do the user and the password need to be of an Administrator ?<BR>
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Now the new error messages says, It Can't Bind, Invalid credentials.<BR>
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On 9/23/2010 11:53 AM, Kevin Falcone wrote: <BR>
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On Thu, Sep 23, 2010 at 11:48:03AM -0500, Ashrock wrote:<BR>
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</SPAN></FONT><BLOCKQUOTE><FONT FACE="Geneva, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12pt'> <BR>
The exact error i get is this in Apache:<BR>
[critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to<BR>
server.midcontinent.local<BR>
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:440)<BR>
[error]: FAILED LOGIN for rmc from 10.10.10.12 (/opt/rt3/share/html/autohandler:265)<BR>
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Is it a common error ?<BR>
I checked previous posts, but could figure out where i have configured wrong.<BR>
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</SPAN></FONT></BLOCKQUOTE><FONT FACE="Geneva, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12pt'> <BR>
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Connecting to this server with this username and password is not<BR>
working.<BR>
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</SPAN></FONT><BLOCKQUOTE><FONT FACE="Geneva, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12pt'> <BR>
'server' => '10.10.10.10',<BR>
'user' => 'CN=rmc, ou=users, ou=midcontinent, ou=local',<BR>
'pass' => 'temporarypassword',<BR>
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</SPAN></FONT></BLOCKQUOTE><FONT FACE="Geneva, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12pt'> <BR>
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You need to verify that you can connect to that host with that user<BR>
and password from the RT host.<BR>
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-kevin<BR>
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<BR>
RT Training in Washington DC, USA on Oct 25 & 26 2010<BR>
Last one this year -- Learn how to get the most out of RT!<BR>
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<HR ALIGN=CENTER SIZE="3" WIDTH="95%"></SPAN></FONT><SPAN STYLE='font-size:12pt'><FONT FACE="Courier New"><BR>
RT Training in Washington DC, USA on Oct 25 & 26 2010<BR>
Last one this year -- Learn how to get the most out of RT!<BR>
</FONT></SPAN></BLOCKQUOTE><SPAN STYLE='font-size:12pt'><FONT FACE="Courier New"><BR>
</FONT><FONT FACE="Geneva, Verdana, Helvetica, Arial">-- <BR>
Gary L. Greene, Jr.<BR>
IT Operations<BR>
Minerva Networks, Inc.<BR>
Cell: (650) 704-6633<BR>
Office: (408) 240-1239<BR>
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