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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Kenn,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>In this scenario even requestor is also getting the duplicate emails.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Surendra<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Kenneth Crocker<br>
<b>Sent:</b> Friday, September 24, 2010 11:05 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Reg ... Duplicate emails receiving from RT<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Surendra,<br>
<br>
Lots of possibilities here. You could have the same user as an Owner and
Requestor and AdminCc and scrips to send all Those roles/watchers emails. OR
you could have them listed as Queue Watchers Cc's and also added them as Cc's
at the ticket level. OR someone doing a "Reply" adds them in as Cc's
and you have the scrip "Notify Others" enabled. I'd need to know what
scrips are running at the Global and Queue level and an example of the
"People" listed when you do a reply on a ticket. In other words, I
need more info to accurately help you.<br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
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<p class=MsoNormal>On Fri, Sep 24, 2010 at 8:57 AM, Surendra Adusumilli <<a
href="mailto:sadusumilli@zetainteractive.com">sadusumilli@zetainteractive.com</a>>
wrote:<o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi
All, <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please
suggest me how to stop duplicate emails which are receiving from RT.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Surendra<o:p></o:p></p>
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<p class=MsoNormal><br>
<br>
RT Training in Washington DC, USA on Oct 25 & 26 2010<br>
Last one this year -- Learn how to get the most out of RT!<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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