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<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>Hi<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>The
following is a scenario which we are facing with it in our company:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>We
have an IT department which serves all the company. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>One
of the departments has several equivalent supervisors. Each of the supervisors
can send request to the IT department, but they would like all of the supervisors
get update on progress of tickets.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>I
was thinking about the following solution:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>grant
“Requestor” with Watch permission in the mentioned queue (and also
showtickets and some other show…) and ask them whenever they create a
ticket, they themselves, go and add the group of Supervisors in the CC watcher.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>It
seems that with Watch permission, it is only possible to add self to the list
of watchers not anyone else. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>First
Is there any idea to solve this scenario?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>Second,
what about defining new permission level/or modify the logic of current “Watch”
and “WatchAsAdminCc” to allow add others as a watcher?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>Best
Regards <o:p></o:p></span></p>
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