Fabrice,<br><br>Not the cause, but giving a hint as to the cause. We need to see<i><b> WHY</b></i> a particular user's info can't be set.<br><br>Are you using ExternalAuth and what form? LDAP?<br>If LDAP, what do you have for this setting:<br>
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<p class="MsoNormal"><b style="">Set($AutoCreateNonExternalUsers,
0);</b></p><p class="MsoNormal"><br></p><p class="MsoNormal">Kenn</p><p class="MsoNormal">LBNL<br><b style=""></b></p>
<br><br><div class="gmail_quote">On Mon, Sep 27, 2010 at 6:19 AM, Fabrice <span dir="ltr"><<a href="mailto:fabrice82@gmail.com">fabrice82@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Hello Kenneth, and thanx for all your answers :).<br><br>This morning i have try to set "Set($AutoCreate, {Privileged => 0});" but it seems not working :<br><br><div style="margin-left: 40px;">- That is what i have in my rt log :<br>
<i>[Mon Sep 27 12:10:33 2010] [crit]: User creation failed in mailgateway: Could not set user info (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)</i><br><i>[Mon Sep 27 12:10:33 2010] [warning]: Couldn't load user 'jparker@***.fr'.giving up (/opt/rt3/bin/../lib/RT/Interface/Email.pm:947)</i><br>
<i>[Mon Sep 27 12:10:33 2010] [crit]: User 'jparker@***.fr' could not be loaded in the mail gateway (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)</i><br><i>[Mon Sep 27 12:10:33 2010] [error]: RT could not load a valid user, and RT's configuration does not allow</i><br>
<i>for the creation of a new user for this email (jparker@***.fr).</i><br></div><i><br></i><div style="margin-left: 40px;"><i>You might need to grant 'Everyone' the right 'CreateTicket' for the</i><br><i>queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)</i><br>
<i>[Mon Sep 27 12:10:33 2010] [error]: RT could not load a valid user, and RT's configuration does not allow</i><br><i>for the creation of a new user for your email. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)</i><br>
<i>[Mon Sep 27 12:10:33 2010] [error]: Could not record email: Could not load a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)</i><br><i>[Mon Sep 27 12:14:35 2010] [warning]: Couldn't load object RT::Transaction #0 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:1595)</i><br>
<i>[Mon Sep 27 12:16:17 2010] [warning]: Couldn't load object RT::Transaction #0 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:1595)</i><br></div><br><div style="margin-left: 40px;">- i have receive this mail (on rt Owner Emailadress) :<br>
<i>RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (jparker@***.fr).</i><br><br>You might need to grant 'Everyone' the right 'CreateTicket' for the queue Support_B2C.<br>
<br></div>In the log we can read : <i>Could not set user info </i> do you thnk that can be the source of the problem ?<br><br>Thanks in advance,<br><font color="#888888">Fabrice<br><br><br><br>
</font></blockquote></div><br>