<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi, <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’m new to RT and I’m hoping someone can help me or point me in the right direction. <o:p></o:p></p><p class=MsoNormal><br>Currently, we have our users request a ticket by logging in and filling out a web form. Upon submission of their request, the user receives an HTML email confirmation. Then we go into RT and set the queue and assign the owner (by default, the owner is set to “nobody”). <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I would like to send another HTML email to the user once their ticket has been assigned an owner. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This is what I have so far:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Scrip:<o:p></o:p></p><p class=MsoNormal>Description: OwnerSet<o:p></o:p></p><p class=MsoNormal>Condition: On Owner Change<o:p></o:p></p><p class=MsoNormal>Action: Send Email<o:p></o:p></p><p class=MsoNormal>Template: Global template: Notify User of Owner Set<o:p></o:p></p><p class=MsoNormal>Stage: TransactionCreate<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Template:<o:p></o:p></p><p class=MsoNormal>To: email address<o:p></o:p></p><p class=MsoNormal>Subject: {$Ticket->Subject} changed to Owners<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Ticket {$Ticket->id} has been assigned <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>-------------<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div style='mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in'><p class=MsoNormal style='border:none;padding:0in'>The owner of your ticket is: {$Ticket->OwnerObj->Name}<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any help is greatly appreciated!!!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><br>Demetrius Pinder<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>CITA II<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Development Office, University of Delaware<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Office: (302) 831-6800<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><a href="mailto:dpinder@udel.edu">dpinder@udel.edu</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt'>CONFIDENTIALITY NOTICE: This email, including any attachments, contains information from The University of Delaware, which may be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this email in error, please notify the sender immediately by "reply to sender only" message and destroy all electronic and hard copies of the communication, including attachments.<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>