<br><div class="gmail_quote"><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Dustin,<br><br>Just name the template the same name as the Global template and RT will use the Queue-specified version of the same named template. For Queue-level scrips, you can select either the Global template or the ones you have for just the Queue.<br>
<br></blockquote><div><br>Thanks for the info Kenn. I will give this a try tomorrow morning. <br></div></div>