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<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Thanks
for you replies ..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Because
of the heavy customisation I have on my production enviroment , its not simple
for me to upgrade RT versions,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Do
you know where the fix have been applied? Which modules/Elements ??<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Regards;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Roy<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> ruslan.zakirov@gmail.com
[mailto:ruslan.zakirov@gmail.com] <b>On Behalf Of </b>Ruslan Zakirov<br>
<b>Sent:</b> 12 October 2010 14:50<br>
<b>To:</b> Kenneth Marshall<br>
<b>Cc:</b> rt-users@lists.bestpractical.com; Raed El-Hames<br>
<b>Subject:</b> Re: [rt-users] memory leak after search<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p>Hi.<o:p></o:p></p>
<p>Quiet right and that has been fixed in 3.8.8.<o:p></o:p></p>
<p>Regards, Ruslan. From phone.<o:p></o:p></p>
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<p class=MsoNormal>2010 10 12 17:05 пользователь "Kenneth Marshall"
<<a href="mailto:ktm@rice.edu">ktm@rice.edu</a>> написал:<br>
> On Tue, Oct 12, 2010 at 01:58:14PM +0100, Raed El-Hames wrote:<br>
>> Hi:<br>
>> <br>
>> RT-3.8.7<br>
>> Apache2<br>
>> Mysql<br>
>> perl5 (revision 5 version 8 subversion 8)<br>
>> <br>
>> mod_perl2 v2.000004;<br>
>> <br>
>> DBIx::SearchBuilder v1.56;<br>
>> <br>
>> DBD::mysql v4.005;<br>
>> <br>
>> DBI v1.605;<br>
>> <br>
>> <br>
>> <br>
>> When a user run a search that returns > 50000 tickets , the search
runs fine and results back fairly quickly (< 10 seconds).<br>
>> <br>
>> However if a user subsequently opens a ticket -even a small ticket- ,
it takes a long time to open and an apache process start growing and grows
further with every click during that session, until the user delete the cookie
and the apache process have to be killed ...<br>
>> <br>
>> <br>
>> <br>
>> I have googled for this issue and could n't find any threads relates
to this, I have removed all customisations , so I know its any local work done
here,<br>
>> <br>
>> Have any one else come across this? And is there a fix??<br>
>> <br>
>> Regards;<br>
>> Roy<br>
> <br>
> Hi Roy,<br>
> <br>
> There was a thread in the mailing list about this issue. Basically<br>
> RT pulls a set of information for every ticket that the search returns<br>
> when opening one of the searched for tickets. I think this was fixed<br>
> in 3.8.8. The only work-around that I recall is "don't do that".
:)<br>
> I think the thread was about memory use in RT if you want to look<br>
> at it.<br>
> <br>
> Regards,<br>
> Ken<br>
> <br>
> RT Training in Washington DC, USA on Oct 25 & 26 2010<br>
> Last one this year -- Learn how to get the most out of RT!<o:p></o:p></p>
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