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<p class=MsoNormal>>You must be running one of the biggest RT setups in the
world:-)<span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal>I bet cpan is 10 x bigger ..<o:p></o:p></p>
<p class=MsoNormal>2000000 tickets is not really that big, we ‘ve been using rt
for many years now, thanks for best practical and the community<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Roy<span style='font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoListParagraph><span style='font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Odhiambo Washington
[mailto:odhiambo@gmail.com] <br>
<b>Sent:</b> 12 October 2010 16:30<br>
<b>To:</b> Raed El-Hames<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] memory leak after search<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>You must be running one of the
biggest RT setups in the world:-)<br>
<br>
You have clearly answered me and cleared my mind.<br>
<br>
Thanks<o:p></o:p></p>
<div>
<p class=MsoNormal>On Tue, Oct 12, 2010 at 6:20 PM, Raed El-Hames <<a
href="mailto:Raed.El-Hames@vialtus.com">Raed.El-Hames@vialtus.com</a>> wrote:<o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>>Nice
point you have raised there, but I have a question.<br>
<br>
>1. Did you conform to RT localization rules from the word go?<br>
>2. Are your localizations standard?<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Yes.
As much as possible, whenever I can use a call back I do, but sometimes its not
possible<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
did a fair amount of tinkering with the modules (improve speed etc ) .. I do
this by copying the routine in question into _Vendor, but again sometimes the
whole module need copying.. <o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>
>I am asking because you've raised an issue that would bother everyone -
that you've done customizations that have now jailed you into a particular
version of RT. >Perhaps you should have contributed your customizations back
to the developers to see if they could be incorporated into the main branch,
aka giving back to the >community:)<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Certain
customisation only apply to our business rules and the set of permissions and
preferences that we apply, a big chunk of my changes to bypass some of
the ACL checks , based on who is logged in and what they can see etc and groups
they belong to, we have over 1000 priv users and ~5000000 users all together,
over 2000000 tickets, so a join to CachedGroupMembers with every query was
slowing things.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
am not locked to a particular version , I upgrade once a year, but I usually go
through most of the code base and evaluate.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>By
the way I do my fair share of contributing back to the rt- list <span
style='font-family:Wingdings'>J</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hope
that helps ;<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Roy
<br clear=all>
<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'> </span><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> Odhiambo Washington [mailto:<a
href="mailto:odhiambo@gmail.com" target="_blank">odhiambo@gmail.com</a>] <br>
<b>Sent:</b> 12 October 2010 15:20<br>
<b>To:</b> Raed El-Hames</span><o:p></o:p></p>
<div>
<p class=MsoNormal><br>
<b>Cc:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b>Subject:</b> Re: [rt-users] memory leak after search<o:p></o:p></p>
</div>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'> <o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Tue, Oct 12, 2010 at 4:56 PM, Raed El-Hames <<a
href="mailto:Raed.El-Hames@vialtus.com" target="_blank">Raed.El-Hames@vialtus.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'>Thanks for you replies ..</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'>Because of the heavy customisation I have on my
production enviroment , its not simple for me to upgrade RT versions,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'>Do you know where the fix have been applied? Which
modules/Elements ??</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'> </span><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>
Nice point you have raised there, but I have a question.<br>
<br>
1. Did you conform to RT localization rules from the word go?<br>
2. Are your localizations standard?<br>
<br>
I am asking because you've raised an issue that would bother everyone - that
you've done customizations that have now jailed you into a particular version
of RT. Perhaps you should have contributed your customizations back to the
developers to see if they could be incorporated into the main branch, aka
giving back to the community:) <o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br
clear=all>
<br>
-- <br>
Best regards,<br>
Odhiambo WASHINGTON,<br>
Nairobi,KE<br>
+254733744121/+254722743223<br>
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>
"If you have nothing good to say about someone, just shut up!."<br>
-- Lucky Dube<o:p></o:p></p>
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<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
Best regards,<br>
Odhiambo WASHINGTON,<br>
Nairobi,KE<br>
+254733744121/+254722743223<br>
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>
"If you have nothing good to say about someone, just shut up!."<br>
-- Lucky Dube<o:p></o:p></p>
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