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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You also said you have 5,000,000 users.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Are you running a trouble ticket system for the nation of Switzerland,
perhaps, and each living adult gets an account?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I'm filing a ticket to the Washington-DC-General queue to
request that system for America, but I think I'm going to get wishlisted.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<br /><br /><FONT size=2 face=Verdana><STRONG>Josh Narins</STRONG></FONT><BR><BR><FONT size=1
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Raed
El-Hames<br>
<b>Sent:</b> Tuesday, October 12, 2010 1:13 PM<br>
<b>To:</b> Odhiambo Washington<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] memory leak after search<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-GB>>You must be running one of the biggest
RT setups in the world:-)</span><span lang=EN-GB style='font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>I bet cpan is 10 x bigger ..<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>2000000 tickets is not really that big, we
‘ve been using rt for many years now, thanks for best practical and the
community<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>Roy</span><span lang=EN-GB
style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoListParagraph><span lang=EN-GB style='font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Odhiambo Washington
[mailto:odhiambo@gmail.com] <br>
<b>Sent:</b> 12 October 2010 16:30<br>
<b>To:</b> Raed El-Hames<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] memory leak after search<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-GB>You must be
running one of the biggest RT setups in the world:-)<br>
<br>
You have clearly answered me and cleared my mind.<br>
<br>
Thanks<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-GB>On Tue, Oct 12, 2010 at 6:20 PM, Raed
El-Hames <<a href="mailto:Raed.El-Hames@vialtus.com">Raed.El-Hames@vialtus.com</a>>
wrote:<o:p></o:p></span></p>
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<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB>>Nice point you have raised there, but I have a question.<br>
<br>
>1. Did you conform to RT localization rules from the word go?<br>
>2. Are your localizations standard?<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB> <o:p></o:p></span></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB>Yes. As much as possible, whenever I can use a call back I do, but
sometimes its not possible<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB>I did a fair amount of tinkering with the modules (improve speed etc
) .. I do this by copying the routine in question into _Vendor, but again
sometimes the whole module need copying.. <o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB><br>
>I am asking because you've raised an issue that would bother everyone -
that you've done customizations that have now jailed you into a particular
version of RT. >Perhaps you should have contributed your customizations back
to the developers to see if they could be incorporated into the main branch,
aka giving back to the >community:)<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB> <o:p></o:p></span></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB>Certain customisation only apply to our business rules and the set
of permissions and preferences that we apply, a big chunk of my changes
to bypass some of the ACL checks , based on who is logged in and what they can
see etc and groups they belong to, we have over 1000 priv users and ~5000000
users all together, over 2000000 tickets, so a join to CachedGroupMembers with
every query was slowing things.<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB>I am not locked to a particular version , I upgrade once a year, but
I usually go through most of the code base and evaluate.<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB>By the way I do my fair share of contributing back to the rt- list </span><span
lang=EN-GB style='font-family:Wingdings'>J</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB>Hope that helps ;<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB>Roy <br clear=all>
<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB style='color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
<div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'>
Odhiambo Washington [mailto:<a href="mailto:odhiambo@gmail.com" target="_blank">odhiambo@gmail.com</a>]
<br>
<b>Sent:</b> 12 October 2010 15:20<br>
<b>To:</b> Raed El-Hames</span><span lang=EN-GB><o:p></o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-GB><br>
<b>Cc:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><b><span lang=EN-GB>Subject:</span></b><span lang=EN-GB> Re:
[rt-users] memory leak after search<o:p></o:p></span></p>
</div>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span
lang=EN-GB> <o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB>On Tue, Oct 12, 2010 at 4:56 PM, Raed El-Hames <<a
href="mailto:Raed.El-Hames@vialtus.com" target="_blank">Raed.El-Hames@vialtus.com</a>>
wrote:<o:p></o:p></span></p>
<div>
<div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB style='color:#1F497D'>Thanks for you replies ..</span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB style='color:#1F497D'>Because of the heavy customisation I have on
my production enviroment , its not simple for me to upgrade RT versions,</span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB style='color:#1F497D'>Do you know where the fix have been applied?
Which modules/Elements ??</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB style='color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB><br>
Nice point you have raised there, but I have a question.<br>
<br>
1. Did you conform to RT localization rules from the word go?<br>
2. Are your localizations standard?<br>
<br>
I am asking because you've raised an issue that would bother everyone - that
you've done customizations that have now jailed you into a particular version
of RT. Perhaps you should have contributed your customizations back to the
developers to see if they could be incorporated into the main branch, aka
giving back to the community:) <o:p></o:p></span></p>
</div>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB><br clear=all>
<br>
-- <br>
Best regards,<br>
Odhiambo WASHINGTON,<br>
Nairobi,KE<br>
+254733744121/+254722743223<br>
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>
"If you have nothing good to say about someone, just shut up!."<br>
-- Lucky Dube<o:p></o:p></span></p>
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<p class=MsoNormal><span lang=EN-GB><br>
<br clear=all>
<br>
-- <br>
Best regards,<br>
Odhiambo WASHINGTON,<br>
Nairobi,KE<br>
+254733744121/+254722743223<br>
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>
"If you have nothing good to say about someone, just shut up!."<br>
-- Lucky Dube<o:p></o:p></span></p>
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