You must be running one of the biggest RT setups in the world:-)<br><br>You have clearly answered me and cleared my mind.<br><br>Thanks<br><br><div class="gmail_quote">On Tue, Oct 12, 2010 at 6:20 PM, Raed El-Hames <span dir="ltr"><<a href="mailto:Raed.El-Hames@vialtus.com">Raed.El-Hames@vialtus.com</a>></span> wrote:<br>
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<p class="MsoNormal">>Nice point you have raised there, but I have a question.<br>
<br>
>1. Did you conform to RT localization rules from the word go?<br>
>2. Are your localizations standard?</p>
<p class="MsoNormal"> </p>
</div><p class="MsoNormal">Yes. As much as possible, whenever I can use a call back I do,
but sometimes its not possible</p>
<p class="MsoNormal">I did a fair amount of tinkering with the modules (improve
speed etc ) .. I do this by copying the routine in question into _Vendor, but
again sometimes the whole module need copying.. </p><div class="im">
<p class="MsoNormal"> </p>
<p class="MsoNormal"><br>
>I am asking because you've raised an issue that would bother everyone -
that you've done customizations that have now jailed you into a particular
version of RT. >Perhaps you should have contributed your customizations back
to the developers to see if they could be incorporated into the main branch, aka
giving back to the >community:)</p>
<p class="MsoNormal"> </p>
</div><p class="MsoNormal">Certain customisation only apply to our business rules and
the set of permissions and preferences that we apply, a big chunk of my
changes to bypass some of the ACL checks , based on who is logged in and what
they can see etc and groups they belong to, we have over 1000 priv users and ~5000000
users all together, over 2000000 tickets, so a join to CachedGroupMembers with
every query was slowing things.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I am not locked to a particular version , I upgrade once a
year, but I usually go through most of the code base and evaluate.</p>
<p class="MsoNormal">By the way I do my fair share of contributing back to the
rt- list <span style="font-family:Wingdings">J</span></p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Hope that helps ;</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Roy <br clear="all">
<span style="color:#1F497D"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt" lang="EN-US">From:</span></b><span style="font-size:10.0pt" lang="EN-US"> Odhiambo Washington
[mailto:<a href="mailto:odhiambo@gmail.com" target="_blank">odhiambo@gmail.com</a>] <br>
<b>Sent:</b> 12 October 2010 15:20<br>
<b>To:</b> Raed El-Hames</span></p><div class="im"><br>
<b>Cc:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
</div><div class="im"><b>Subject:</b> Re: [rt-users] memory leak after search</div><p></p>
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<p class="MsoNormal">On Tue, Oct 12, 2010 at 4:56 PM, Raed El-Hames <<a href="mailto:Raed.El-Hames@vialtus.com" target="_blank">Raed.El-Hames@vialtus.com</a>>
wrote:</p><div><div></div><div class="h5">
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<p class="MsoNormal"><span style="color:#1F497D">Thanks for you replies ..</span></p>
<p class="MsoNormal"><span style="color:#1F497D">Because of the heavy customisation I have on my
production enviroment , its not simple for me to upgrade RT versions,</span></p>
<p class="MsoNormal"><span style="color:#1F497D">Do you know where the fix have been applied? Which
modules/Elements ??</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
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<p class="MsoNormal"><br>
Nice point you have raised there, but I have a question.<br>
<br>
1. Did you conform to RT localization rules from the word go?<br>
2. Are your localizations standard?<br>
<br>
I am asking because you've raised an issue that would bother everyone - that
you've done customizations that have now jailed you into a particular version
of RT. Perhaps you should have contributed your customizations back to the
developers to see if they could be incorporated into the main branch, aka
giving back to the community:) </p>
</div>
</div></div></div><div><div></div><div class="h5">
<p class="MsoNormal"><br clear="all">
<br>
-- <br>
Best regards,<br>
Odhiambo WASHINGTON,<br>
Nairobi,KE<br>
+254733744121/+254722743223<br>
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>
"If you have nothing good to say about someone, just shut up!."<br>
-- Lucky Dube</p>
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</blockquote></div><br><br clear="all"><br>-- <br>Best regards,<br>Odhiambo WASHINGTON,<br>Nairobi,KE<br>+254733744121/+254722743223<br>_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>"If you have nothing good to say about someone, just shut up!."<br>
-- Lucky Dube<br>