<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=WordSection1>
<p class=MsoNormal>Hello,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We are trying to use RT as a bug tracker and have added a
few custom fields to a queue. There are also a few custom fields which
depend (are “categorized by”) on other fields. When someone
submits a bug, they create a ticket, select the program the bug is in, select
the version of the program and write the bug report. All of that works,
and because the “program version” custom field is categorized by
the “program” custom field, the user only gets to choose versions
based on what program they choose. After that the ticket is created
and put in our bug tracking queue.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We like RT for that functionality. However, the
problem arises when anyone tries to update any of the basics using internet
explorer. On most browsers when you click basics, the form is
loaded with all the current values set, but in internet explorer the form is
loaded and the dependent custom fields are set to (no value) instead of their
current value. That is a problem because if someone changes anything
without resetting those fields, they get set to (no value) and we lose what was
there. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m using IE8, RT 3.8.7, and the web2 theme, it seems
to happen with any dependent custom fields. <o:p></o:p></p>
<p class=MsoNormal>*Correction- this only effect custom fields which are
categorized by another custom field which is assigned to the queue. So the
problem doesn’t show up with the choice for Operating System because the
custom field “platform” which categorizes the operating system
values is not assigned to this queue. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks for the help if anyone knows what I can do.
(Besides not use IE, I wish that were an option).<o:p></o:p></p>
<p class=MsoNormal>-Matt P<o:p></o:p></p>
<p class=MsoNormal><a href="mailto:mpolichette@numirabio.com">mpolichette@numirabio.com</a><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</body>
</html>