<br><font size=2 face="sans-serif">Hello Steve,</font>
<br>
<br><font size=2 face="sans-serif">it works, thank you</font>
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<td width=40%><font size=1 face="sans-serif"><b>Steve Anderson <steve.anderson@bipsolutions.com></b>
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<p><font size=1 face="sans-serif">15.10.2010 12:11</font>
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<div align=right><font size=1 face="sans-serif">An</font></div>
<td><font size=1 face="sans-serif">"Ingo.Itter@ages.de" <Ingo.Itter@ages.de>,
"rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com></font>
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<td>
<div align=right><font size=1 face="sans-serif">Kopie</font></div>
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<div align=right><font size=1 face="sans-serif">Thema</font></div>
<td><font size=1 face="sans-serif">RE: [rt-users] default owner [AGES:
Viren geprüft !!]</font></table>
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<br><font size=3 color=#004080 face="Calibri">Easiest way is with a scrip.
The scrip below is one that my team uses. It’s slightly different than
what you’re wanting, as it only acts if the creator is a member of our
team; as the team is only three people, I’ve just hard coded the ids,
but if you remove the return 1 unless ($actor==60 line, it’ll do what
you want. </font>
<br><font size=3 color=#004080 face="Calibri"> </font>
<br><font size=3 color=#004080 face="Calibri"> </font>
<br><font size=3 color=#004080 face="Calibri">Steve Anderson</font>
<br><font size=3 color=#004080 face="Calibri"> </font>
<br><font size=3 color=#004080 face="Calibri"> </font>
<br><font size=3 color=#004080 face="Calibri">Scrip:</font>
<br><font size=3 color=#004080 face="Calibri"> </font>
<br><font size=3 color=#004080 face="Calibri">On create</font>
<br><font size=3 color=#004080 face="Calibri">User Defined</font>
<br><font size=3 color=#004080 face="Calibri">Global Template: Blank</font>
<br><font size=3 color=#004080 face="Calibri">Transaction Create</font>
<br><font size=3 color=#004080 face="Calibri">Custom Action preparation
code: return 1;</font>
<br><font size=3 color=#004080 face="Calibri">Custom Action Cleanup code:</font>
<br><font size=3 color=#004080 face="Calibri"> </font>
<br><font size=3 face="Calibri"> # get actor ID</font>
<br><font size=3 face="Calibri"> my $Actor = $self->TransactionObj->Creator;</font>
<br><font size=3 face="Calibri"> </font>
<br><font size=3 face="Calibri"> # if actor is RT_SystemUser then
get out of here</font>
<br><font size=3 face="Calibri"> return 1 if $Actor == $RT::SystemUser->id;</font>
<br><font size=3 face="Calibri"> </font>
<br><font size=3 face="Calibri"> # don't set owner unless requestor
is a member of the network team</font>
<br><font size=3 face="Calibri"> return 1 unless ($Actor == 60 ||
$Actor == 53802 || $Actor == 105200);</font>
<br><font size=3 face="Calibri"> </font>
<br><font size=3 face="Calibri"> </font>
<br><font size=3 face="Calibri"> # get out unless ticket owner is
nobody</font>
<br><font size=3 face="Calibri"> return 1 unless $self->TicketObj->Owner
== $RT::Nobody->id;</font>
<br><font size=3 face="Calibri"> </font>
<br><font size=3 face="Calibri"> # ok, try to change owner</font>
<br><font size=3 face="Calibri"> $RT::Logger->info("Auto
assign ticket #". $self->TicketObj->id ." to user #".
$Actor );</font>
<br><font size=3 face="Calibri"> my ($status, $msg) = $self->TicketObj->SetOwner(
$Actor );</font>
<br><font size=3 face="Calibri"> </font>
<br><font size=3 face="Calibri"> unless( $status ) {</font>
<br><font size=3 face="Calibri"> $RT::Logger->error( "Impossible
to assign the ticket to $Actor: $msg" );</font>
<br><font size=3 face="Calibri"> return undef;</font>
<br><font size=3 face="Calibri"> }</font>
<br><font size=3 face="Calibri"> $self->TicketObj->SetStatus('open');</font>
<br><font size=3 face="Calibri"> return 1;</font>
<br><font size=3 color=#004080 face="Calibri"> </font>
<br><font size=3 color=#004080 face="Calibri"> </font>
<br><font size=3 color=#004080 face="Calibri"> </font>
<br><font size=3 color=#004080 face="Calibri"> </font>
<br><font size=3 color=#004080 face="Calibri"> </font>
<br><font size=3 color=#004080 face="Calibri"> </font>
<br><font size=3 face="Tahoma"><b>From:</b> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Ingo.Itter@ages.de<b><br>
Sent:</b> 15 October 2010 08:06<b><br>
To:</b> rt-users@lists.bestpractical.com<b><br>
Subject:</b> [rt-users] default owner</font>
<br><font size=3 face="Times New Roman"> </font>
<br><font size=3 face="Arial"><br>
Hello List,</font><font size=3 face="Times New Roman"> <br>
<br>
</font><font size=3 face="Arial"><br>
how can i set default owner to the value of the creator ?. The default
setting is nobody</font><font size=3 face="Times New Roman"> <br>
<br>
</font><font size=3 face="Arial"><br>
Thank you</font><font size=3 face="Times New Roman"> <br>
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