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</o:shapelayout></xml><![endif]--></head><body lang=SV link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>You can also use variables in the URL to the Create.html page. For example <a href="mailto:rt/Create.html?Queue=3&Requestors=someone@somecompany.com&Subject=Somesubject">rt/Create.html?Queue=3&Requestors=someone@somecompany.com&Subject=Somesubject</a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We use this to create links on our wiki to create new tickets for specific customers.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>But now I see that the Subject might cause a problem, I don’t know how to specify it if it contains spaces…<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>/Johan<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Mathieu Longtin<br><b>Sent:</b> den 17 oktober 2010 05:00<br><b>To:</b> superjuke@gmail.com<br><b>Cc:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> Re: [rt-users] how to pre-fill fields?<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>If you're coming from another page, you can post the value of the fields you want. Look at share/html/Ticket/Create for the variable names.<br><br>If you want to put default values, create a callback for Ticket/Create that would fill the required fields.<br><br clear=all>--<br>Mathieu Longtin<br>1-514-803-8977<br><br><o:p></o:p></p><div><p class=MsoNormal>On Sat, Oct 16, 2010 at 7:50 PM, Jason Edgar <<a href="mailto:superjuke@gmail.com">superjuke@gmail.com</a>> wrote:<o:p></o:p></p><p class=MsoNormal>I would be interested in seeing your solution, though I don't know if I'd be able to use it. Can't I prefill the fields with a scrip?<br>------------------------<o:p></o:p></p><div><div><p class=MsoNormal>On Sat, 16 Oct 2010 23:27:26 +0000, Joe Harris wrote:<br>> I have a simple php page I use for my users to submit tickets that<br>> utilizes the commandbyemail plugin to set fields like subject,<br>> duedate, priority and to add an admincc. I am not near my office<br>> network, but if you're interested, I can post the page code or<br>> upload it. It supports attachments as well, but I limit them to 2MB<br>> within the php code (which can be changed).<br>><br>> Let me know if there is interest.<br>><br>> Joe<br>><br>> Sent from blackberry<br>><br>> -----Original Message-----<br>> From: Jason Edgar <<a href="mailto:superjuke@gmail.com">superjuke@gmail.com</a>><br>> Sender: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a><br>> Date: Sat, 16 Oct 2010 18:14:30<br>> To: <<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>> Reply-To: <a href="mailto:superjuke@gmail.com">superjuke@gmail.com</a><br>> Subject: [rt-users] how to pre-fill fields?<br>><br>> How do I pre-fill a field(e.g. the subject fill or description<br>> field). .i.e how do I modify RT so that when I click 'new ticket'<br>> the subject or description fill would already have text that I<br>> entered somewhere else?<br>><br>> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this<br>> year -- Learn how to get the most out of RT!<br><br><br><br>RT Training in Washington DC, USA on Oct 25 & 26 2010<br>Last one this year -- Learn how to get the most out of RT!<o:p></o:p></p></div></div></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>