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<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-family:Wingdings;color:#1F497D'><span style='mso-list:Ignore'>Ø<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>Where
did you find that? I don't remember any instructions on having to use quotes
around a CF name. Did I miss that or did you come by that info via trail & error?<br>
<br>
<span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:18.0pt'><span style='font-family:"Calibri","sans-serif";
color:#1F497D'>Working with RT for 8 years, you come across all sorts :¬)<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:18.0pt'><span style='font-family:"Calibri","sans-serif";
color:#1F497D'>Roy <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Kenneth
Crocker<br>
<b>Sent:</b> 15 October 2010 20:59<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] RT Query not allowing any Custom Field selection<o:p></o:p></span></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Raed,<br>
<br>
That did it. Where did you find that? I don't remember any instructions on
having to use quotes around a CF name. Did I miss that or did you come by that
info via trail & error?<br>
<br>
Now, again, I owe you <b>MORE</b> beer. ;-).<br>
<br>
Thanks.<br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
<div>
<p class=MsoNormal>On Fri, Oct 15, 2010 at 9:44 AM, Raed El-Hames <<a
href="mailto:Raed.El-Hames@vialtus.com">Raed.El-Hames@vialtus.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'>Ken:</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'>Can’t see much wrong , the only thing I noticed
CF.{DS-SubjectArea} should be ‘CF.{DS-SubjectArea}’</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'>Not sure if it makes any difference</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'>As a first step, I would suggest as you are
directed to the Advanced page, add the ‘ around the CF name and hit apply, then
see what happens and if you can search, if it works, then the next step is
finding out why its not adding ‘ in the first place.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'>Regards;</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'>Roy</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'> </span><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> <a
href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com"
target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Kenneth
Crocker<br>
<b>Sent:</b> 15 October 2010 17:15<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt'><br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><o:p></o:p></span></p>
</div>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt'>Subject:</span></b><span
lang=EN-US style='font-size:10.0pt'> Re: [rt-users] RT Query not allowing any
Custom Field selection</span><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Raed,<br>
<br>
Just keep it up guy, and I'm gonna end up owing you an entire brewery. ;-).<br>
<br>
This is what is in "Advance":<br>
<br>
( Queue = 'DS-BRS' OR Queue = 'DS-Development' ) AND CF.{DS-SubjectArea} =
'Expense'<br>
<br>
and it won't let me get out of it. If I hit "ShowResults", it just
shows ALL tickets in those two Queues, regardless of the CF value.<br>
<br>
The funny thing is, I checked the DB records and the values are there, the
OBJECTCUSTOMFIELDVALUES records are there (<b>not</b> disabled) for several
tickets, the Tickets <i>show the values</i> in Display, Privileges are correct
for the group I'm in (plus I'm a SuperUser), CF is applied to these Queues
(duh, wouldn't see them in Display otherwise), etc. All data in the DB seems
quite correct. RT is being VERY STUBBORN about this.<br>
<br>
Any ideas?<br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Fri, Oct 15, 2010 at 2:25 AM, Raed El-Hames <<a
href="mailto:Raed.El-Hames@vialtus.com" target="_blank">Raed.El-Hames@vialtus.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'>Hi Ken:</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'>It usually throw you into the Advanced tab when the sql
generated is not properly formatted into FromSQL ..</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'>Can you share what you get in the advanced Query ? it may
also be a problem in the displayed fields listed in Format.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'>Regards;</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'>Roy</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'> </span><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> <a
href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com"
target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Kenneth
Crocker<br>
<b>Sent:</b> 15 October 2010 00:40<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> [rt-users] RT Query not allowing any Custom Field selection</span><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>To
List,<br>
<br>
I'm getting a wierd result when trying to create a search looking for a certain
value in a Custom Field that is applied to a couple Queues.<br>
I check the Queues and add them, no problem. I check the Custom Field and add
it and I am immediately thrown into <b>"Advanced"</b>. Every change I
make after that cannot be applied. I just end up back in the <b>"Advanced"</b>
screen. It acts like there is no such Custom FIeld. I tried "Like"
and "is" and no joy.<br>
<br>
I've checked the Custom Field and it <b>IS</b> applied to those Queues.<br>
The Values <b>ARE</b> available for "Select One"<br>
I am a SuperUser so I <i>should</i> have rights to it, but I went ahead and
added "AdminCustomField", "ModifyCustomField" and
"SeeCustomField" to the group I'm in anyway. Still no joy.<br>
<br>
When I run an SQL in SQL Navigator against the OBJECTCUSTOMFIELDVALUES Table
with this code:<br>
<br>
select *<br>
from OBJECTCUSTOMFIELDVALUES<br>
where CustomField = 50111<br>
and (Content = 'Ledger' or Content = 'Expense');<br>
<br>
I got 12 records. None are disabled.<br>
<br>
I'm in 3.8.7 and Queries <i>without </i>Custom Fields are working fine.<br>
<br>
Has anyone noticed this?<br>
<br>
Was it mentioned awhile back and I missed it?<br>
<br>
Thanks in advance.<br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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