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<p class=MsoNormal>I’ve been searching around but unable to locate the
correct parameters for having more than one LDAP server to have EmailCompletion
check against. Here’s the snippet from my RT_SiteConfig.pm:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Set($EmailCompletionLdapServer, "dc01.corp.XYZ.com");<o:p></o:p></p>
<p class=MsoNormal>Set($EmailCompletionLdapBase, "dc=corp,dc=XYZ,dc=com");<o:p></o:p></p>
<p class=MsoNormal>Set($EmailCompletionLdapUser, "rtldap");<o:p></o:p></p>
<p class=MsoNormal>Set($EmailCompletionLdapPass, "password");<o:p></o:p></p>
<p class=MsoNormal>Set($EmailCompletionLdapMinLength, 1);<o:p></o:p></p>
<p class=MsoNormal>Set($EmailCompletionLdapFilter,
"(objectclass=user)");<o:p></o:p></p>
<p class=MsoNormal>Set($EmailCompletionLdapServer, "dc02.XYZ2.com");<o:p></o:p></p>
<p class=MsoNormal>Set($EmailCompletionLdapBase, "dc=XYZ2,dc=com");<o:p></o:p></p>
<p class=MsoNormal>Set($EmailCompletionLdapUser, "otherrtldap");<o:p></o:p></p>
<p class=MsoNormal>Set($EmailCompletionLdapPass, "password");<o:p></o:p></p>
<p class=MsoNormal>Set($EmailCompletionLdapMinLength, 1);<o:p></o:p></p>
<p class=MsoNormal>Set($EmailCompletionLdapFilter,
"(objectclass=user)");<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have a feeling it doesn’t know which set of criteria
to match against –and that’s why we end up getting sporadic
results.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We are using RT-Authen-ExternalAuth against the same two
LDAP servers, and that’s working great for email->ticket
creation/requestor creation as well as authentication.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks for any help!<o:p></o:p></p>
<p class=MsoNormal> -Andy<o:p></o:p></p>
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