<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>Kenneth,<br><br>I'm sorry, I may have not been clear on my request. I do want it to show the unread message notification. My issue with RT is that it doesn't have a dashboard showing only Tickets that have unread messages so I can quickly go to them. I find myself going into individual tickets to look for that Unread message notification, which seems wasteful of time.<br><br><hr id="zwchr"><b>From: </b>"Kenneth Crocker" <kfcrocker@lbl.gov><br><b>To: </b>rt-users@lists.bestpractical.com<br><b>Sent: </b>Tuesday, October 19, 2010 2:14:04 PM<br><b>Subject: </b>Re: [rt-users] Unread messages<br><br>Kristopher,<br><br>You can set that to whatever you want as a Global default, but you can reverse that on an individual basis in "Preferences".<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Tue, Oct 19, 2010 at 12:12 PM, Kenneth Crocker <span dir="ltr"><<a href="mailto:kfcrocker@lbl.gov" mce_href="mailto:kfcrocker@lbl.gov" target="_blank">kfcrocker@lbl.gov</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;" mce_style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid #cccccc; padding-left: 1ex;">Kristofer,<br><br>Change your "RT_SiteConfig.pm" file in /opt/rt3/etc to include this setting:<br>
<br>
<p class="MsoNormal"><b>Set($ShowUnreadMessageNotifications,
0); # turn off notice</b></p><p class="MsoNormal"><br></p><p class="MsoNormal">You'll need to bounce/restart Apache or your VM environment.</p><p class="MsoNormal"><br></p><p class="MsoNormal">Kenn</p><p class="MsoNormal">
LBNL<br><b></b></p><div><div></div><div class="h5">
<br><br><div class="gmail_quote">On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn <span dir="ltr"><<a href="mailto:kristofer@cybernetik.net" mce_href="mailto:kristofer@cybernetik.net" target="_blank">kristofer@cybernetik.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;" mce_style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid #cccccc; padding-left: 1ex;">
<div><div style="font-family: Times New Roman; font-size: 12pt; color: rgb(0, 0, 0);" mce_style="font-family: Times New Roman; font-size: 12pt; color: #000000;">Hello,<br><br>I am fairly new to RT, and am trying to get used to using it in my environment.<br><br>Is there an easy way for me to view which of my tickets have emails that are unread? I find myself going into the main dashboard, and then checking tickets multiple times a day to see if they have the header at the top saying that there are unread messages. There must be an easier way to see this from the dashboard?<br>
<br>Thanks,<br>Kris<br></div></div></blockquote></div><br>
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