<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>Hello,<br><br>I am fairly new to RT, and am trying to get used to using it in my environment.<br><br>Is there an easy way for me to view which of my tickets have emails that are unread? I find myself going into the main dashboard, and then checking tickets multiple times a day to see if they have the header at the top saying that there are unread messages. There must be an easier way to see this from the dashboard?<br><br>Thanks,<br>Kris<br></div></body></html>