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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Sorry it took me so long to get back to this. This is almost
exactly what I am looking for. I would like what this provides, but be able to
filter it down to specific people. That way certain groups can see just the
people in that group, and not the entire system. I am looking specifically at
the OwnerSummary. Can that be modified to fit my needs, or is there a GroupBy
function that can be used in the ticketsql?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Torsten Brumm
[mailto:torsten.brumm@googlemail.com] <br>
<b>Sent:</b> Monday, October 11, 2010 11:17 AM<br>
<b>To:</b> Jason Ledford<br>
<b>Cc:</b> RT-Users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Summary Searches<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Have a Look in Cpan for summarybyowner from ruslan, think
thats what You're Looking for.<br>
<br>
Von meinem iPhone gesendet<o:p></o:p></p>
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Am 11.10.2010 um 17:08 schrieb Jason Ledford <<a
href="mailto:jledford@biltmore.com">jledford@biltmore.com</a>>:<o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:Consolas'>I have
searched the wiki and mailing list and can’t find my answer, so if its there
feel free to point me in that direction. I want to setup a search similar
to the quicksearch, where I get (for example) the users I am concerned with
seeing, and then across the top the same new open and stalled with summary
numbers below. That way each manager can easily see statistics on
their reports without having to see the detail of each call. <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:Consolas'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:Consolas'>I have
created a search for these users and get get the search to work, but can’t
figure out how to do the grouping to get summary numbers. Help is
appreciated.<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:Consolas'><br>
Thanks.<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span><span
style='font-size:10.0pt;font-family:Consolas'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span><span
style='font-size:10.0pt;font-family:Consolas'><o:p></o:p></span></p>
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<p class=MsoNormal><br>
RT Training in Washington DC, USA on Oct 25 & 26 2010<br>
Last one this year -- Learn how to get the most out of RT!<o:p></o:p></p>
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