<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=utf-8">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple><!--ppd1000037--><!--ppd1000035-->
<div class=WordSection1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>One could make two queues, and make the custom fields associated
with both queues. One could keep the appearance of a unified queue by making
the requests go to a "parent" queue, and then, based on what type of
install it is, have the RT operators move it to the correct "child"
queue at that point.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<br /><br /><FONT size=2 face=Verdana><STRONG>Josh Narins</STRONG></FONT><BR><BR><FONT size=1
face=Verdana>Director of Application Development<BR>SeniorBridge<BR>845 Third Ave<br/>
7th Floor<BR>New York, NY 10022 <br/>
Tel: (212) 994-6194 <br/>
Fax: (212) 994-4260 <br/>
Mobile:
(917) 488-6248<BR>jnarins@seniorbridge.com<BR><A
href="http://www.seniorbridge.com/">seniorbridge.com</A></FONT><BR><BR><IMG
border=0 hspace=0 alt=SeniorBridge align=baseline
src="http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif"></FONT><br /><br />
<HR style="HEIGHT: 1px">
<FONT size=1 face=Verdana><STRONG>SeniorBridge Statement of
Confidentiality:</STRONG> The contents of this email message are intended for
the exclusive use of the addressee(s) and may contain confidential or privileged
information. Any dissemination, distribution or copying of this email by an
unintended or mistaken recipient is strictly prohibited. In said event, kindly
reply to the sender and destroy all entries of this message and any attachments
from your system. Thank you.</FONT><div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Ruslan
Zakirov<br>
<b>Sent:</b> Friday, October 22, 2010 10:03 AM<br>
<b>To:</b> bob bob<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] RT Workflow and queue management<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p>Hi<o:p></o:p></p>
<p>There is no such functionality at the moment.<o:p></o:p></p>
<p>Regards, Ruslan. From phone.<o:p></o:p></p>
<div>
<p class=MsoNormal>2010 10 21 17:49 пользователь "bob bob" <<a
href="mailto:spenny212@googlemail.com">spenny212@googlemail.com</a>> написал:<br>
> Hi All,<br>
> <br>
> I have a quick question about rt workflows.<br>
> <br>
> As an example. I've created a queue 'Instalation' and created Custom
Fields<br>
> for Rack, Power, DNS.<br>
> When a new ticket is created in Installation, Sub tickets are created each<br>
> for Rack, DNS, etc.<br>
> The workflow would be for a generic 'Server install'.<br>
> <br>
> My problem at the moment is what if I want a different type of
Installation,<br>
> lets say PC install --<br>
> This would in the same queue but would require a different set of Custom<br>
> Fields, OS Type, Username, Desk Number for example.<br>
> Or Telephone Install. The list goes on.<br>
> <br>
> <br>
> So my question... Is there any way to hide/show certain custom fields
based<br>
> on the type of request being created in the Installation queue.<br>
> <br>
> Regards<br>
> S<o:p></o:p></p>
</div>
</div>
</div>
</body>
</html>