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<p class=MsoNormal>I have three classes of users, I'm wondering if my privileges/groups
setup is what RT intends.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Class 1: Administrators. These three people can do anything.<o:p></o:p></p>
<p class=MsoNormal>Class 2: People who log into RT and own and resolve tickets.
Each is only going to be working with 1-3 queues out of 10-15 queues total.<o:p></o:p></p>
<p class=MsoNormal>Class 3: People who create tickets via email and don't need
to do anything but reply via email.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Right now I'm thinking class 1 and class 2 should be
"privileged" users, and by AdminCCs on the particular queues they are
interested in. In addition, the three superusers will have, as a User Right,
the "Super User" privilege.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Class 3 won't be users which are seen via Configuration->Users.
I still haven't figured out if they count as "Everybody" or
"Unprivileged." I'd like them to be able to view any ticket (although
I suspect they will rarely use such a power) so I'm giving them ShowTicket and
ShowComment and a few other minor privileges.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Does that sound about right?<o:p></o:p></p>
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<br /><br /><FONT size=2 face=Verdana><STRONG>Josh Narins</STRONG></FONT><BR><BR><FONT size=1
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