<HTML>
<HEAD>
<TITLE>Re: [rt-users] Use RTFM as Canned Replies</TITLE>
</HEAD>
<BODY>
<FONT FACE="Geneva, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12pt'>Personally, I patched the code to do it (not too easy as it is spread throughout the extensions codebase....) I can try to generate a diff if you’d like in the next day or two...<BR>
<BR>
<BR>
On 26/10/10 4:09 PM, "Max McGrath" <<a href="mmcgrath@carthage.edu">mmcgrath@carthage.edu</a>> wrote:<BR>
<BR>
</SPAN></FONT><BLOCKQUOTE><FONT FACE="Geneva, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12pt'>Thanks Kevin -<BR>
<BR>
Could you maybe give me a little detail on the custom .po file. I did find this link (<a href="http://wiki.bestpractical.com/view/RenameRTFM">http://wiki.bestpractical.com/view/RenameRTFM</a>) on the wiki -- but wasn't sure how to implement it. So...I just went to /opt/rt3/local/plugins/RT-FM/po and went in every .po file and replaced RTFM with FAQ -- but that didn't seem to work. I still see RTFM on the left hand side bar.<BR>
<BR>
I did figure out the permissions thing already -- I found RTFM had its own set of permissions.<BR>
<BR>
Thanks again!<BR>
--<BR>
Max McGrath<BR>
Asst. Network Admin/Systems Specialist<BR>
Carthage College<BR>
262-552-5512<BR>
<a href="mmcgrath@carthage.edu">mmcgrath@carthage.edu</a><BR>
<BR>
<BR>
On Tue, Oct 26, 2010 at 6:03 PM, Kevin Falcone <<a href="falcone@bestpractical.com">falcone@bestpractical.com</a>> wrote:<BR>
</SPAN></FONT><BLOCKQUOTE><FONT FACE="Geneva, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12pt'>On Fri, Oct 22, 2010 at 09:55:30AM -0500, Max McGrath wrote:<BR>
> First, how can I rename RTFM to FAQ (or even Canned replies). My supervisor isn't a big fan of<BR>
<BR>
Using a custom .po file is probably easiest.<BR>
<BR>
> Also, how can I disallow an unprivileged user to search for articles -- since I don't want to<BR>
> use it for articles, I'm looking to use it for canned responses!<BR>
<BR>
Don't grant Unprivileged ShowArticle globally<BR>
<FONT COLOR="#888888"><BR>
-kevin<BR>
</FONT></SPAN></FONT></BLOCKQUOTE><FONT FACE="Geneva, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12pt'><BR>
<BR>
</SPAN></FONT></BLOCKQUOTE><FONT FACE="Geneva, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12pt'><BR>
-- <BR>
Gary L. Greene, Jr.<BR>
IT Operations<BR>
Minerva Networks, Inc.<BR>
Cell: (650) 704-6633<BR>
Office: (408) 240-1239<BR>
<BR>
</SPAN></FONT>
</BODY>
</HTML>