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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Hi,<br>
<br>
Current setting is RT 3.6.4 using Oracle 11gr1 and it's running fine.<br>
<br>
We are migrating to RT 3.8.7 on a new server and new oracle version 11gr2<br>
<br>
We installed RT 3.8.7 and copied all the RT schema to the new database<br>
instance.<br>
<br>
We did a test by using new RT version on existing 11gr1 database and it<br>
worked fine - this proves that the RT installation is fine we presume.<br>
<br>
We can login fine and browse through existing tickets, update existing<span style="color:#1F497D"> </span>owned<span style="color:#1F497D"> </span>ticket
but having issues when we need to create , take/assign a ticket<span style="color:#1F497D"> </span>and<br>
we cant see the contents of a ticket when it's not assigned<br>
<br>
Errors in rt log:<br>
<br>
<br>
<br>
[Wed Oct 27 15:07:05 2010] [error]: Couldn't create a ticket group of type<br>
'Requestor' for ticket 79713: Could not create group<br>
(/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:989)<br>
<br>
[Wed Oct 27 15:07:05 2010] [crit]: Couldn't create ticket groups for<br>
ticket<br>
79713. aborting Ticket creation.<br>
(/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:509)<br>
<br>
[Wed Oct 27 15:07:05 2010] [error]: WebRT: Ticket could not be created due<br>
to an internal error (/opt/rt3/share/html/Elements/Error:82)<br>
<br>
<br>
Any ideas?<br>
<br>
Thanks!</span></p>
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