<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
-->
</style>
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">An idea what is the issue?</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">Thanks!</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">Fadel</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D"> </span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Kenneth
Crocker<br>
<b>Sent:</b> October 27, 2010 3:50 PM<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Couldn't create a ticket group of type
'Requestor'</span></p>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Fadel,<br>
<br>
You say you migrated the 3.6.4 database over. Did you run the UPGRADE to the
DataBase?<br>
<br>
There are instructions on this in the README for the upgrade.<br>
<br>
Kenn<br>
LBNL</p>
<div>
<p class="MsoNormal">On Wed, Oct 27, 2010 at 11:10 AM, Fadel Kamreddine <<a href="mailto:fadel.kamreddine@biond.net">fadel.kamreddine@biond.net</a>>
wrote:</p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt">Hi,<br>
<br>
Current setting is RT 3.6.4 using Oracle 11gr1 and it's running fine.<br>
<br>
We are migrating to RT 3.8.7 on a new server and new oracle version 11gr2<br>
<br>
We installed RT 3.8.7 and copied all the RT schema to the new database<br>
instance.<br>
<br>
We did a test by using new RT version on existing 11gr1 database and it<br>
worked fine - this proves that the RT installation is fine we presume.<br>
<br>
We can login fine and browse through existing tickets, update existing<span style="color:#1F497D"> </span>owned<span style="color:#1F497D"> </span>ticket
but having issues when we need to create , take/assign a ticket<span style="color:#1F497D"> </span>and<br>
we cant see the contents of a ticket when it's not assigned<br>
<br>
Errors in rt log:<br>
<br>
<br>
<br>
[Wed Oct 27 15:07:05 2010] [error]: Couldn't create a ticket group of type<br>
'Requestor' for ticket 79713: Could not create group<br>
(/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:989)<br>
<br>
[Wed Oct 27 15:07:05 2010] [crit]: Couldn't create ticket groups for<br>
ticket<br>
79713. aborting Ticket creation.<br>
(/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:509)<br>
<br>
[Wed Oct 27 15:07:05 2010] [error]: WebRT: Ticket could not be created due<br>
to an internal error (/opt/rt3/share/html/Elements/Error:82)<br>
<br>
<br>
Any ideas?<br>
<br>
Thanks!</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"> </p>
</div>
</div>
</div>
<p class="MsoNormal"> </p>
</div>
</body>
</html>