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<font face="Segoe UI">I completely misinterpreted your question,
Ruslans' answer is what you need ;)<br>
<br>
Kris<br>
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On 11/04/2010 05:18 PM, Kris Germann wrote:
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<font face="Segoe UI">Look up.<br>
<br>
The subject tag is what appears in the subject of an outgoing
email - similar to [rt-users] except it would have your ticket
number in place.<br>
<br>
{$Ticket->id}] is the exact string I believe.<br>
<br>
If your rtname was set to Company A, all outgoing emails
including autoreplies would show up as 'Company A #1234'
depending on the ticket number. If you change your Subject Tag
to 'Company A Business Inquiries', it would change all outgoing
correspondence email subjects to 'Company A Business Inquiries
#1234'.<br>
<br>
Kris<br>
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On 11/04/2010 04:45 PM, Kurt Engle wrote:
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<div style="font-family: Times New Roman; font-size: 12pt;
color: rgb(0, 0, 0);"><span>Can someone give me a quick
explanation as to what 'Subject Tags' are or could be used
for in a queue? <br>
<br>
Also, during my testing of 'Subject Tags' to see what they
do, I enter the Subject Tag for a Q and hit save, go back
into the configuration for that Q and the 'Subject Tag' is
gone and nothing different shows up in tickets within that
Q. <br>
<br>
I am using RT 3.8.8.<br>
<br>
Thanks<br>
<br>
-kurt<br>
<br>
<span name="x"></span><span name="x"></span><br>
</span><br>
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