<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html; charset=UTF-8" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
<font face="Segoe UI">Look up.<br>
<br>
The subject tag is what appears in the subject of an outgoing
email - similar to [rt-users] except it would have your ticket
number in place.<br>
<br>
{$Ticket->id}] is the exact string I believe.<br>
<br>
If your rtname was set to Company A, all outgoing emails including
autoreplies would show up as 'Company A #1234' depending on the
ticket number. If you change your Subject Tag to 'Company A
Business Inquiries', it would change all outgoing correspondence
email subjects to 'Company A Business Inquiries #1234'.<br>
<br>
Kris<br>
</font><br>
On 11/04/2010 04:45 PM, Kurt Engle wrote:
<blockquote
cite="mid:48157760.1173532.1288903500906.JavaMail.root@mail3.4j.lane.edu"
type="cite">
<style type="text/css">p { margin: 0; }</style>
<div style="font-family: Times New Roman; font-size: 12pt; color:
rgb(0, 0, 0);"><span>Can someone give me a quick explanation as
to what 'Subject Tags' are or could be used for in a queue? <br>
<br>
Also, during my testing of 'Subject Tags' to see what they do,
I enter the Subject Tag for a Q and hit save, go back into the
configuration for that Q and the 'Subject Tag' is gone and
nothing different shows up in tickets within that Q. <br>
<br>
I am using RT 3.8.8.<br>
<br>
Thanks<br>
<br>
-kurt<br>
<br>
<span name="x"></span><span name="x"></span><br>
</span><br>
</div>
</blockquote>
</body>
</html>