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I'm just another rt-user, but I'm thinking that your customers might even like it if you told them they were getting a dedicated email support channel... changing one client from support@wherever.com to megasupport@wherever.com, another one gets totalsupport@wherever.com, a third could get ultrasupport@wherever.com, and your best customer could get totalmegaultrasupport@wherever.com.<br><br>Just a thought.<br><br><br>
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<b>From</b>: Kevin [mailto:herve.lou@gmail.com]
<br><b>Sent</b>: Friday, November 05, 2010 10:19 PM<br><b>To</b>: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com>
<br><b>Subject</b>: [rt-users] How to automatically route tickets to queues based on sender email address
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<span class="Apple-style-span" style="font-family: arial, sans-serif; font-size: 13px; border-collapse: collapse; ">Hi All,<div><br></div><div>I am running the latest version of RT and I have several queues for my clients. They all use a single email address to submit support requests, but they all go to the Default queue. I want to route tickets to the appropriate queues upon arrival based on the sender email address. For instance if an email comes from <a href="mailto:someone@hotmail.com" target="_blank" style="color: rgb(0, 0, 204); ">someone@hotmail.com</a>, I want it to go to the Hotmail queue, and if it from <a href="mailto:someone@gmail.com" target="_blank" style="color: rgb(0, 0, 204); ">someone@gmail.com</a>, I'd like to have it go to the gmail queue, and so on.</div>
<div><br></div><div>Thanks</div></span>
<br /><br /><FONT size=2 face=Verdana><STRONG>Josh Narins</STRONG></FONT><BR><BR><FONT size=1
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