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<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Thanks Roy, but it doesn’t working.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Scrip “2-Autoreply” executes before “1-Add
group member”<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Workaround below works but it’s not really good :<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>The autoreply is executed after the ticket is opened, with following
condition<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
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margin-bottom:0cm;margin-left:18.0pt;margin-bottom:.0001pt;background:white'><span
lang=EN-GB style='font-size:10.0pt;font-family:"Courier New"'>return 0 unless
$self->TransactionObj->Type eq "Status";<o:p></o:p></span></p>
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$self->TransactionObj->NewValue eq "open";<o:p></o:p></span></p>
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$self->TransactionObj->Creator ne 1;<o:p></o:p></span></p>
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style='font-size:10.0pt;font-family:"Courier New"'>return 1;<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Tanguy<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Raed El-Hames
[mailto:Raed.El-Hames@daisygroupplc.com] <br>
<b>Sent:</b> lundi 8 novembre 2010 14:22<br>
<b>To:</b> Lagroy De Croutte,T,Tanguy R; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: Can Autoreply execute after custom scrip ?<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-GB style='font-family:"Calibri","sans-serif";
color:#1F497D'>Tanguy:</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-family:"Calibri","sans-serif";
color:#1F497D'>As far as I know the scrips executes in their description
alphabetical order.</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-family:"Calibri","sans-serif";
color:#1F497D'>So try to rename your custom scrip to 1-whatever name you have ,
and hopefully it should run before the auto reply.</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-family:"Calibri","sans-serif";
color:#1F497D'>Regards;</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-family:"Calibri","sans-serif";
color:#1F497D'>Roy</span><span lang=EN-GB style='color:black'><o:p></o:p></span></p>
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